Chaitra N
Bengaluru
Summary
With 8 years of experience, I am a seasoned professional with a strong skill set in insurance, Microsoft Office, communication, leadership, and project management. I offer over 2 years of progressive leadership experience, where I have successfully established clear guidelines, enforced consistent policies, and ensured staff satisfaction while achieving important objectives. My strengths lie in relationship-building, multitasking, and decision-making, making me a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Assistant Manager
AXA XL
Bengaluru
09.2022 - Current
- Led a team of 07 members in the UK, driving operational excellence and delivering exceptional results within the global operations domain.
- Managed end-to-end processes within Insurance operations for UK regions for P&C, Construction, Environmental & IFL Business and continuously monitored workflow, identifying bottlenecks, and implementing solutions to optimize efficiency.
- Ensured compliance with established quality standards and industry regulations, conducting regular audits to maintain a high level of accuracy and adherence to policies and procedures within the quality assurance realm.
- Drove continuous improvement initiatives to streamline processes and enhance productivity, contributing to process improvement across the organization.
- Prepared various dashboards, generated comprehensive reports, and conducted data analysis to provide insights into operational performance within reporting and analytics.
- Built and maintained strong relationships with stakeholders across global regions, collaborating with global teams and key decision-makers to understand their requirements, address concerns, and align strategies in global stakeholder management.
- Fostered a collaborative environment by working closely with other departments and teams within the organization for various project coordination, promoting cross-functional collaboration.
- Effectively led and mentored a team, providing guidance, support, and coaching to enhance individual and team performance within team leadership.
- Conducted regular performance evaluations to gauge team performance and individual contributions, identifying areas for improvement and implementing necessary training and development initiatives within performance analysis.
- Identified skill gaps within the team and developed tailored training programs to upskill and encourage professional development opportunities to support career growth, focusing on training and development.
- Set clear performance metrics and targets for the team to measure success and track progress towards organizational goals, defining and monitoring performance metrics.
Associate Consultant
AXA XL
Bengaluru
04.2021 - 09.2022
- Managed the entire lifecycle of the underwriting process, submission, risk creation, name clearance, quotes, invoicing, and policy issuance ensuring timely delivery and effective communication with brokers while resolving their requests.
- Gathered underwriting information on behalf of UA, completing underwriting tasks and maintaining day-to-day risk workflows within defined timeframes while upholding quality standards.
- Served as a Single Point of Contact (SPOC) for the India team, providing business knowledge to the team and new hires, meticulously documenting all aspects of the process, including manuals and flowcharts.
- Validated high premium policies and gained extensive knowledge of core underwriting application systems such as FRAME, GENIUS, CDI, IDOC, Connect and Documentum.
- Implemented innovative practices to enhance work efficiency and outcomes, acting as a spokesperson from India as a subject matter expert in underwriting processes and contributing to knowledge enhancement during the transition with onshore counterparts.
- Supported the UK middle office team with ad-hoc tasks, particularly during peak volumes, and facilitated the transition of new processes to India from UK middle offices.
- Led transitions of projects in the United Kingdom and Malaysia, contributing to the successful implementation of new processes and ensuring seamless integration.
Analyst/Senior Analyst
AXA XL
06.2016 - 04.2021
- Managed the entire lifecycle of the underwriting process, overseeing submission, risk creation, name clearance, quotes, invoicing, and policy issuance to ensure timely delivery and effective communication with stakeholders. Additionally, was part of the KL Transition, contributing to the successful transition of projects from Kuala Lumpur.
Education
MBA - Accounting And Finance
Jain University
04-2020
Skills
- Operations Management
- Team Management
- Stakeholders Management
- Service-Level Agreements
- Key Performance Indicators
- Employee Performance Evaluations
- Problem-solving
- Decision Making
Timeline
Assistant Manager
AXA XL
09.2022 - Current
Associate Consultant
AXA XL
04.2021 - 09.2022
Analyst/Senior Analyst
AXA XL
06.2016 - 04.2021
MBA - Accounting And Finance
Jain University
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