Chaitra N

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Earned recognition from management for consistently delivering exceptional service quality.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.

Troubleshooting Server hardware and software.
● Performed VMware, Linux, and Windows installations, patches, and upgrades.
● Well versed with PSOD, BSOD and RSOD troubleshooting.
● Worked on various HPE ProLiant servers, Blade servers and Apollo servers.
● Managing multiple tasks simultaneously.
● Verifying appropriate update versions to be compliant with HPE firmware.
● Following all safety and privacy guidelines while working on remote sessions during installations, upgrades or for analysis of the problem.

• Assisted new team members in acclimating to the support environment, sharing best practices, and providing mentorship.

• Codification/ categorization of procurement in GUGA's analytic software
• Search the internet required for categorization of procurement.
• create new procurement if required