CHAITRA RAMAPRASAD

Senior Technical Writer with 15 years of writing experience. Skilled in writing and editing technical documents including User Guides, Operation Guides, Implementation Guides, Security Guides, Release Notes, Upgrade Guides, Developer Guides, Getting Started Guides, Accessibility Guides, Whitepapers, Knowledge Base Articles. Trained in creating Procedural Videos for customers. Extensive experience in working with subject matter experts in a Global Delivery Model to gather information, identify relevant data and audiences and write documents that are clear and user friendly. In-depth knowledge of the Retail industry. Good knowledge in the field of telecommunications (specifically billing systems) having worked as a developer for a telecom project. Sound technical skills having worked as a software developer for ~2.7 years. Graduate studies in Electronics and Telecommunications engineering. Demonstrated commitment to teamwork; excellent communicator at all levels. Efficient Technical Writer with 15 years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences. Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

• Single handedly worked on an entire documentation set for a new product with minimal training in a short time span.
• On the job, learnt Camtasia and delivered procedural videos.
• Took up a challenging assignment of updating 11 Developer Guides for a particular release as a solo writer.
• Picked up basics of conversational style of writing and worked on the documents to incorporate the same.
• Cleaned up the Online Help for WebCenter Portal (Oracle product) and changed the same to task-based help.
• Worked as part of a global team to come up with a common Accessibility Guide for all products under Oracle Fusion Middleware product suite.
• Won the Best Performer award for coming up with a new Upgrade Guide for a vast and demanding product suite (Oracle Retail).
• Lead the SDM (Subscriber Data Manager) customer documentation group during a transition phase and ensured on time delivery of the documents.
• On a new assignment, mastered a product (RMS), updated user manual and delivered support documentation ahead of the schedule.
• Improved the document review process within the team to enhance the quality of documentation.
• Mentored freshers in the team and trained them on processes, tools, and product.
• As a training coordinator (at Infosys), instituted and implemented a mock patch process to train the freshers joining the Fast Feature team.
• Part of the team that won the Best Project Team award from Nortel Networks (at Infosys), for providing enhancements with zero bugs and for keeping up with documentation and Nortel processes.

• Date of Birth: 10/25/81
• Marital Status: Married

• Senior Technical Writer with 11+ years of writing experience.
• Skilled in writing and editing technical documents including User Guides, Operation Guides, Implementation Guides, Security Guides, Release Notes, Upgrade Guides, Developer Guides, Getting Started Guides, Accessibility Guides, Whitepapers, Knowledge Base Articles.
• Trained in creating Procedural Videos for customers.
• Extensive experience in working with subject matter experts in a Global Delivery Model to gather information, identify relevant data and audiences and write documents that are clear and user friendly.
• In-depth knowledge of the Retail industry.
• Good knowledge in the field of telecommunications (specifically billing systems) having worked as a developer for a telecom project.
• Sound technical skills having worked as a software developer for ~2.7 years.
• Graduate studies in Electronics and Telecommunications engineering.
• Demonstrated commitment to teamwork; excellent communicator at all levels.