Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Hi, I’m

Chaitra BS Naidu

Business Analyst
Dallas
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Chaitra BS Naidu

Summary

Seasoned, Result-oriented, and Highly Organized Professional with an extensive career of 12 years in Business Analytics and 1.5 years in the US with an impeccable track record of leading and delivering strategic-level Projects for digital transformation with reputed organizations. PROFESSIONAL SUMMARY I'm an excellent researcher, problem solver, and critical thinker with expertise in identifying business problems and providing efficient solutions to stakeholders to solve business operations. Strong experience in data analysis, reporting, and visualization. Proficient in using various BI tools such as Tableau, Power BI, and QlikView to create meaningful dashboards for Business Operations. Skilled in database management, data warehousing, and ETL processes. Coordinated with cross-functional teams through various project stages, tested business processes, and recommended improvements. Worked on Agile & Waterfall framework and Scrum/Kanban/SAFe methodologies and assisted the project manager in optimizing and enhancing the projects. I have a track record of success in fast-paced environments and have consistently met or exceeded expectations, delivering results within tight timelines. Trained in CBAP and PMP/Agile. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Passionate Product Designer offering skills in mockups and design frames. Pursuing position where qualified individual with understanding of product specifications and [Type] software is highly sought.

Overview

12
years of professional experience
1
year of post-secondary education

Work History

Medtronic
Santa Rosa

Product Owner
01.2022 - 10.2022

Job overview

  • Tractor Supply Company, founded in 1938, is an American retail chain of stores that sells products for home improvement, agriculture, lawn and garden maintenance, livestock, equine, and pet care for recreational farmers and ranchers, pet owners, and landowners
  • Projects Handled – Developed and implemented an innovative HR application empowering employees to conveniently access their schedules, log in during shifts, and review HR benefits via a user-friendly mobile platform
  • As a BA for the project, my major roles include –
  • Exceptional analysis skills to elicit business requirements and translate the needs of business users and stakeholders into Functional/Non-functional requirements
  • Collaborate with Product Owners, Project Managers/Scrum Masters, Architects, Engineers, Developers, Quality Assurance, and User Experience Designers on scope, solutions, constraints, and risks
  • Collaborated with the product architect to create features level Epic and requirement User Stories with acceptance criteria defined by Business in JIRA as per Agile methodologies
  • Creating sprint planning in JIRA, updating and maintaining project Confluence on design discussion
  • Driving complete application development projects from gathering requirements, creating User Stories, UI/ UX wireframes/prototypes, creating technical specifications, BRD creation, UAT Testing, and User training after roll-out
  • Lead regular Scrum calls to conform with specifications and business needs, refine priorities, outline milestones and deliverables, to identify opportunities and risks
  • Assist with implementing continuous improvement opportunities through the project life cycle
  • Enable the product teams to make informed decisions by understanding user behavior through analytics
  • Identified the Structured, Unstructured Data Repositories and created Data Governance and privacy policies for AD integration
  • Collaborated with the QA team to define the test process and review test cases and scenarios for SIT and UAT
  • Environment - MS Project, PPM, JIRA, Confluence, SDLC, ADP, Kronos, Fidelity, Snowflake, SuccessFactors, Scrum, Figma, AWS, Adobe Analytics, OKTA Authentication, Adobe AEM, EIP

Employee Listening

08.2019 - 01.2021

Job overview

  • Project Scope: Effectively executed the deployment of "Qualtrics" as a centralized platform for gathering comprehensive Employee Satisfaction feedback through strategically designed surveys
  • The initiative encompassed the entire employee life cycle, from onboarding to offboarding, ensuring valuable insights for enhancing organizational effectiveness
  • As a BA for the project, my major roles include –
  • Elicit information requirements from diverse stakeholders, analyze processes and solutions, and develop approaches that address requirements in keeping with an integrated data strategy and broader business context
  • Proven experience troubleshooting HR system issues, including employee replication
  • Monitored the project to comply with the banking industry's regulatory and legal requirements
  • Steered business workshops Onsite to discuss business requirements and prepare design blueprint documentation
  • Worked with Agile teams and helped team members to estimate Epics and user stories during Release and Sprint Planning and updated the JIRA sprint planning accordingly
  • Assist the project manager in planning, scheduling, Sprint backlogs, and controlling projects based on schedules and requirements outlined by the businesses
  • Maintained Requirement Traceability Matrix (RTM) document throughout all the phases of SDLC to map requirements with test cases
  • Created and updated the UAT test scripts and led the whole UAT phase by maintaining the Issue Log, Training Plan, Application Process Flows, and Business Process Flows
  • Responsible for helping projects/businesses with Project Plans/Requests, strategic planning, Budgeting, Risk Mitigation, Testing, and reporting to Management as a PMO office responsibility
  • Gained expertise with the Banks Legal and compliance systems and various processes like PATAP, TPSA, DRRM, BC, and BA
  • Environment - JIRA, IIBA (CBAP) practices, PMI (PMBOK) practices, Confluence, MS Project, Visio, HR Learning Modules, Tableau, Power BI

Manager – HR Business Analyst
01.2019 - 01.2021

Job overview

  • Project Scope: Successfully led the implementation of a cutting-edge learning model in the Organization, partnering with a reputable third-party platform, "Edcast," to revolutionize the learning experience.

Standard Chartered Global Business Services
Bangalore

Senior Business Analyst
09.2018 - 01.2021

Job overview

  • Medtronic is a global healthcare technology leader
  • It is boldly attacking humanity's most challenging health problems with innovations that transform lives
  • Projects Handled – Championed the Organization's digital HR transformation initiative, spearheading the scope and successful implementation of cutting-edge HR processes
  • The project's scope was the Organization's digital transformation of HR processes
  • As a BA for the project, my major roles include –
  • Elicit business requirements from the business stakeholders
  • Conducted Scrum Meetings and coordinated with business analysts and web developers
  • Translate Business needs to User stories in JIRA and maintain product backlog
  • Creating sprint planning in JIRA, updating and maintaining project Confluence on design discussion
  • Create Data Governance and privacy policies & execute processes/procedures for managing data discovery outputs
  • Responsible for all Mobile Apps development projects across the enterprise
  • Responsible for establishing and maintaining positive business relationships with IT managers and clients and ensuring that business objectives and priorities are aligned
  • Understand general HR Business Processes related to payroll, benefits, learning, and operations
  • Actively involved throughout the Software Development Life Cycle (SDLC) steps through Waterfall and Agile methodologies
  • Analyzes and prepares plans or procedures that provide operational and technical support to business operations to achieve specific objectives
  • Working with the UI/UX teams to create the design requirements and wireframes using tools like Lucid charts
  • Collaborate and work across a broad base of stakeholders within one or more business units or processes to align technology solutions to business strategies
  • Working with the testers to create test plans and scripts, conduct UAT testing, and provide sign-off
  • Created and maintained design documents, training documents
  • Prepared operational and financial reports and tasks in MS Project, data mining through SQL, and JIRA to propose recommendations to senior Management and improved efficiency by 28%
  • Coordinate ICCM activities across R&B transformation, integrating with business-as-usual activities
  • Facilitates scrum ceremonies - Backlog refinement, sprint planning, daily scrums, sprint review, retrospective meetings
  • Environment - MS Project, SQL, Clarity PPM, JIRA, SDLC, ADP, Kronos, Scrum, Lucid, OKTA Authentication, Google Analytics

Lead Business Analyst
08.2016 - 09.2018

Job overview

  • Automation of SAR (Service Activity Reporting) – Customer service reporting for the data care center gives the customers a detailed view of HPE's products and services
  • Automating this reporting made it easier for the CSM (Customer Service Managers) an edge for the monthly customer meeting with efficient and real-time data
  • As a Lead BA for the project, my major KRA includes –
  • Research and analyze the current Business Process to perform process designing to create an automated tool for operational excellence
  • Created and maintained reports and dashboards for the Business operations of Tableau and Power BI
  • Developed and supported ETL processes using SQL Server Integration Services (SSIS) to load data into the data warehouse
  • Created and executed SQL queries to extract data from various data sources for reporting and analysis
  • Participated in Data Modelling, Data Analysis, and Requirements Documentation, collaborated with the product owner, and translated epics into user stories for the engineering teams for salesforce migration
  • Design solutions that meet business requirements using Salesforce functionality and tools
  • Design and configure custom Salesforce objects, workflows, fields, page layouts, reports, and dashboards
  • Ensuring data integrity by setting up data validation rules, managing data imports and exports, conducting data audits, and validating that data in Salesforce is accurate and reliable
  • Partnered with the customer experience and engineering teams to define, prioritize, track, and test user stories in the waterfall SDLC
  • Global of SAR (Service Activity Reporting) - Oct '16 – Sep '18 - The project was to globalize a process created, implemented, and tested at the India Datacenter
  • As a Lead BA for the project, my major KRA includes –
  • Led a team 10 to implement new SAR reporting with 100% customer satisfaction across AMS, EMEA, UK&I, and APAC regions
  • Delivering all Service Transition Projects in line with recognized best practice methodologies (managing risk, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology
  • Gained 30% efficiency in the team's daily operations by developing a macro-based Excel automated file that boosted the team revenue by 20%, which provided the team enough bandwidth to take in the extra workload of the region worth $5 million
  • Reviewing the outcomes of the Service Transition Projects to determine any corrective actions to constantly improve delivery in terms of cost, quality, and customer satisfaction

HPE Global Soft Ltd
Bangalore

Sr Business Analyst
10.2013 - 09.2018

Job overview

  • My major KRA includes -
  • Extracting call volume data through data mining using Hyperion or SQL queries for AMS, EMEA, and APJ regions
  • Performed data cleaning and calculation for call volumes and executive metrics like First Response time & rate, resolution time, call time, and CSAT
  • Performed weekly and monthly business analysis dashboards using Excel (pivot, charts, vlookup, cell formatting, formulas), Power BI, and Salesforce
  • Designed reporting solutions that align with the company's standards, preparing daily/weekly/monthly data loads to minimize data issues to meet success criteria and attain 100% customer satisfaction for services sold
  • Developed & automated TCE Reporting and MBRs for operational excellence & quicker turnaround time(TAT) as a Total Customer Experience SPOC
  • Created and managed a SharePoint Team Site in SharePoint 2013 Environment to enable global team collaboration
  • Developed and automate a PMPi scorecard ((AMS/EMIA/APJ) for FY'16 to showcase employee performance to customers.

Sr. Business Analyst
10.2015 - 10.2016

Business Analyst
10.2013 - 10.2015

Job overview

  • My major KRA includes -
  • Understood the customer requirements per the customer contract & developed customized reports for each client based on services listed in the purchased contract
  • Created Hyperion queries for data mining and prepared Excel templates for each customer to generate the required reports
  • Established and managed a SharePoint Team Site in SharePoint 2013 Environment
  • Published Metric Dashboards on the SharePoint Link for access to the Management
  • Environment - Hyperion, Oracle DB, SQL, Excel, VBA Macros, Sharepoint and Sharepoint Designer, Salesforce, Power BI, QlikView, Tableau, SDLC, PMPBOK Practices

Wipro Technologies
Bangalore

Reporting Analyst
05.2010 - 10.2013

Job overview

  • Delivered business-focused competent employees to the Organization by administering the entire HR competency operations & employee relations
  • SPOC for absolute competency-related operations for a service line
  • Documented & updated:
  • Data of Competency, external & internal certifications regularly and ensuring the availability of the same at any point in time
  • MIS Reports weekly, which includes UCF reports, Top-up reports & certifications
  • Provided employee rating as per the performance quarterly and supported HR in employee appraisals & progression
  • Increased the competency within the Service Line by attrition analysis & prepared action plans to retain employees
  • Steered efforts in managing UCF (Unified Competency Framework) for PAN India
  • Overachieved the year targets by managing competencies

Education

Management, Clark University
Worcester, MA.

Masters from Business Analytics
02.2021 - 05.2022

University Overview

GPA: 3.6/4.0

Symbiosis International University

MBA from HR

Visvesvaraya Technological University

Bachelor of Engineering from E&C

Skills

Requirement Analysis: Elicit, analyze, and validate the requirements with stakeholders and business teams, determine Functional andundefined

Additional Information

  • During my Master's, I was the President of the Business Analytics Association. Worked as a Graduate Assistant at the School of Management
  • June 2021 to 2022, assisting the Dean of SOM with daily activities and students with academic queries. Academic Projects Employee Attrition analysis – performed research on employee attrition rate in an organization and created an employee profile for resignation by analyzing various motives and relationships of factors with the attrition rate—used Python to incorporate visualizations and analysis. Primary Education in India – Analyzing the Indian education system and offering findings to the Indian government and NGOs to understand the reason for student drop-out rates. We used Tableau for Visualizations and KNIME to deploy Machine Learning models to predict future situations and provide corrective actions to increase literacy. Medcamp - Optimizing Inventory – Analyzed and predicted turnout rate for a medical camp hosted by a non-profit organization to help manage its inventory and decrease losses—used Machine Learning models like Decision Trees and random forest in Python and identified the best model for deployment Student Database Management System – Creating and administering a student database for a growing university to automate day-to-day activities using SQL and Access. Market Research – Samsung SmartPhones – Conducted in-depth market research on Samsung phones regarding sales, customer satisfaction, and product features. Qualtrics survey assisted with data gathering, and the result was analyzed and presented in Excel.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Product Owner

Medtronic
01.2022 - 10.2022

Management, Clark University

Masters from Business Analytics
02.2021 - 05.2022

Employee Listening
08.2019 - 01.2021

Manager – HR Business Analyst

01.2019 - 01.2021

Senior Business Analyst

Standard Chartered Global Business Services
09.2018 - 01.2021

Lead Business Analyst

08.2016 - 09.2018

Sr. Business Analyst

10.2015 - 10.2016

Sr Business Analyst

HPE Global Soft Ltd
10.2013 - 09.2018

Business Analyst

10.2013 - 10.2015

Reporting Analyst

Wipro Technologies
05.2010 - 10.2013

Symbiosis International University

MBA from HR
04.2013

Visvesvaraya Technological University

Bachelor of Engineering from E&C
04.2006
Chaitra BS NaiduBusiness Analyst