Chaitrali Kalangutkar
Goa Panjim
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
14
14
years of professional experience
Work History
Store Manager
Fabindia Limited
09.2013 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Relationship Officer
Titan Limited
01.2011 - 09.2013
- Managed customer relations on ongoing basis to maximize customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Made customers aware of current and new programs and services.
- Completed opening and closing functions to meet operational needs.
Fashion Consultant
United Colors of Benetton
12.2009 - 01.2011
- Proposed accessories to complete outfits and complement clothing choices.
- Selected clothes that flattered individual body types and capitalized on current trends.
- Merchandised store inventory in seasonal and brand displays.
- Performed personal shopping functions on behalf of customers.
- Accepted and processed customer payments.
- Stayed on top of current fashion trends and revamped stock according to updates.
- Researched current fashion trends and competitor activity.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
Education
MBA - Marketing And Human Resource Management
05.2009
Bachelor of Science - Microbiology
03.2007
High School Diploma -
03.2004
Skills
- Team Leadership
- Inventory Management
- Hiring Management
- Documentation Expertise
- Merchandising
- Strong Multitasking Skills
- Customer Service
- Budgeting and Cost Control
- Manage Operations
Accomplishments
Awarded with Hall of Fame award at Titan Limited for exceptional customer service.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Konkani
Advanced (C1)
Timeline
Store Manager - Fabindia Limited
09.2013 - Current
Customer Relationship Officer - Titan Limited
01.2011 - 09.2013
Fashion Consultant - United Colors of Benetton
12.2009 - 01.2011
ICFAI University - MBA, Marketing And Human Resource Management
Goa University - Bachelor of Science, Microbiology
Goa State Board - High School Diploma,
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