CHAITRALI KALPE Business Analyst| ERP, FinTech & Da
Pune
Summary
Business Analyst with around 5 years of experience driving end-to-end process design and digital transformation initiatives across ERP, FinTech, and analytics-driven solutions. Proven expertise in leading AS-IS to TO-BE process mapping, translating leadership-level requirements (VCs, Directors, CXOs) into actionable Agile deliverables, and owning solutions from concept through go-live and UAT sign-off. Strong collaborator with product, engineering, QA, and data science teams, delivering scalable, data-driven outcomes using Jira, SQL, Power BI, and enterprise ERP platforms.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Implementation Analyst
Juno Software Systems
Pune
02.2024 - Current
- Working as an Agile Business Analyst for large-scale Education ERP implementations covering Academics, Examinations, Finance, Admissions, HR, and Payroll modules.
- Engage directly with senior institutional stakeholders, including Vice Chancellors (VCs), Directors, Deans, Registrars, Controllers of Examinations (CoE), Finance Heads, and IT Heads, to understand strategic objectives and translate them into system requirements.
- Act as the primary SPOC for leadership-level discussions, requirement prioritization, and escalation handling, ensuring alignment between institutional goals and product delivery.
- Lead requirement elicitation through stakeholder interviews, workshops, and system walkthroughs, resulting in 30% reduction in change requests during development.
- Prepare and maintain BRDs, FRDs, user stories, acceptance criteria, and RTMs, ensuring traceability across the SDLC.
- Actively participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Collaborate closely with Directors and senior management to finalize scope, approve functional designs, and sign off on UAT outcomes.
- Coordinate with product owners, developers, QA teams, and client-side ERP/IT teams to support sprint delivery and UAT sign-offs.
- Contributed to international payment integration (SWIFT MT103/MT940), supporting cross-border transaction processing.
- Supported SIT and UAT activities, reducing testing and defect resolution cycle time by 25%.
- Act as a trusted advisor between business leadership and technical teams, ensuring smooth delivery with no critical escalations.
Business Analyst
Sagitec Solutions
Pune
01.2020 - 06.2023
- Worked as a Business Analyst for insurance-domain machine learning products, supporting analytics-driven decision systems for policy, claims, and risk assessment.
- Led requirement elicitation for ML-based insurance solutions including claim prediction, fraud/anomaly detection, and risk scoring models.
- Translated business problems into functional and technical requirements for data scientists and engineers, covering data inputs, feature logic, model outputs, and validation rules.
- Authored detailed BRDs, FRDs, SRS, and data mapping documents defining ML workflows, data pipelines, model dependencies, and exception handling.
- Collaborated closely with data science teams to define training data requirements, feature engineering logic, thresholds, and business rules aligned with insurance regulations.
- Performed AS-IS vs TO-BE analysis for legacy rule-based systems transitioning to ML-driven decision engines, improving processing efficiency by 20%.
- Supported model validation and UAT by creating test scenarios, edge cases, and acceptance criteria for prediction accuracy and business usability.
- Converted ML outputs into business-consumable dashboards and reports using Power BI and Tableau, enabling underwriters and managers to interpret model insights.
- Translated ML concepts into simple language for business stakeholders, improving adoption and trust in analytics-driven recommendations.
- Designed wireframes and functional flows for insurer-facing applications, reducing development rework by 15%.
- Coordinated Agile delivery with cross-functional teams across the SDLC, supporting solutions impacting 5,000+ end users.
Education
Advance Business Analysis / Data Analysis Diploma -
IIT Madras
01.2023
Bachelor of Engineering - Information Technology
PVG’s COET
Pune01.2019
Diploma in Computer Science -
Sinhgad College
Pune01.2016
Skills
- Business Requirement Gathering
- BRD
- FRD
- SRS Documentation
- Gap & Impact Analysis
- AS-IS vs TO-BE Mapping
- Process Modeling (UML, BPMN, DFD)
- Agile
- Scrum
- Jira
- Confluence
- SQL
- Data Visualization
- Power BI
- Tableau
- ERP Implementation
- UAT Coordination
- Stakeholder Communication
- Business Process Reengineering
- Reporting
- Dashboarding
- MS Visio
- Advanced Excel
- MySQL
- Requirement Elicitation
- Data Analysis
- Gap & Impact Assessment
- Waterfall
- SDLC
Certification
- Agile Business Analysis – Udemy
- IBM Data Science Specialization – Coursera
- Programming, Data Structures & Algorithms using Python – Coursera
- Data Analysis Fundamentals with Python & SQL – Coursera
Timeline
Implementation Analyst
Juno Software Systems
02.2024 - Current
Business Analyst
Sagitec Solutions
01.2020 - 06.2023
Advance Business Analysis / Data Analysis Diploma -
IIT Madras
Bachelor of Engineering - Information Technology
PVG’s COET
Diploma in Computer Science -
Sinhgad College