Chaitya Chheda
Palghar
Summary
I have three years of experience as a Technical Support Representative for HP, specializing in technical troubleshooting and system maintenance. Demonstrates expertise in diagnosing complex issues, while enhancing customer satisfaction through effective communication and relationship management. Possess strong troubleshooting capabilities, and adept at providing solutions to enhance system functionality and user satisfaction. Ensuring understanding and proper use of software and hardware..
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Concentrix
Thane
06.2022 - Current
- Worked as a Technical Support Advisor II in the HP Smart Friend process which is a US Canada Based Paid technical support for laptops printers and other peripheral devices
- Provided technical support to customers by troubleshooting software and hardware issues on laptops and printers.
- Troubleshoot and resolve service requests efficiently by taking remote access and live lens sessions with customers, while maintaining professionalism and customer satisfaction.
- Conducted research to identify complex system issues.
- Communicated critical problems in hardware or software directly to technical support or vendors.
- Executed routine system maintenance with software patch implementation for the operating system (Windows, Mac OS, Android).
- Examined technical manuals and coordinated with users to diagnose issues.
- Guided customers through the process of personalizing laptop specifications and printers.
- Helped customers with hacking, scams, and virus-related software issues, as well as educated the users about taking precautions.
Customer Service Associate
Teleperformance
12.2019 - 06.2022
- Served as Customer Service Associate in sales at Teleperformance.
- Exceeded sales targets by utilizing effective marketing strategies.
- Provided efficient, courteous, and knowledgeable assistance for standard inquiries and service issues.
- Assisted customers with price checks and addressing other inquiries.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Part-Time Beanie
Mc Donald's Restaurant
Nallasopara E
06.2016 - 12.2016
- Brewed coffee for customers.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Restocked condiments, napkins, cups, utensils. as needed.
Education
Bachelor of Science - Information Technology
Lords Universal College
Goraegaon01-2018
Maharashtra State Board - HSC
Nirmala Memorial Foundation College of Science
Kandivli01-2015
Maharashtra State Board - SSC
The Don Bosco High School
Mira Road01-2013
Skills
- Technical support
- Remote troubleshooting
- System maintenance
- Software patching
- Technical documentation (SOPs)
- Software and Hardware Issue Diagnosis
- Customer relationship management
- Ensuring Customer Satisfaction
- MS Office proficiency
- Analytical thinking
- Problem-solving
Languages
- English
- Hindi
- Gujarati
Personal Information
- Date of Birth: 04/07/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
- Received Award for maintaining 90% Positive surveys as a technical support representative in the year 2024
Affiliations
- Riding bikes and exploring nature
- Playing Games on PS5, PC
Timeline
Technical Support Representative
Concentrix
06.2022 - Current
Customer Service Associate
Teleperformance
12.2019 - 06.2022
Part-Time Beanie
Mc Donald's Restaurant
06.2016 - 12.2016
Bachelor of Science - Information Technology
Lords Universal College
Maharashtra State Board - HSC
Nirmala Memorial Foundation College of Science
Maharashtra State Board - SSC
The Don Bosco High School
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