Chakkravarthy Palaniswamy
Project Manager/Scrum Master
Chennai,Tamil Nadu
Summary
Instrumental Project Manager bringing 9+ years of diverse experience as a Project Manager, Scrum Master, Product Owner, Agile Coach achieving ambitious goals in VUCA world. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
10
10
Certificates
4
4
Languages
5
5
years of post-secondary education
Work History
Technical Program Manager (Contractor)
Amazon
Chennai, Tamil Nadu
03.2024 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Project Manager
M2P FinTech Solutions
Bengaluru
07.2023 - 02.2024
- Managed over 6 customers spread across India, Sri Lanka, & South Africa, with a total portfolio of INR 4+ crores within 2 months
- Coordinated with cross-functional team of 20+ associates from Engineering & Support domain, to deliver results on-time to customer
- Monitored project progress, identified risks and took corrective action as needed; Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Planned, designed, and implemented scheduled phases for large projects to strategically meeting business goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Coaching team to be self-motivated and brought in agile mindset to sail smooth in VUCA environment.
Project Manager
Square Shift Technologies
Chennai
03.2023 - 07.2023
- Managed team of 17+ working with different stake holders and projects in Data Engineering, LXP solutions and Service Delivery
- Engagement with 5+ customer meetings and Daily Scrum meetings on daily basis
- Monitored project progress, identified risks and took corrective action as needed and effectively produced Weekly Status Reports, Monthly Objective Reports, etc.,
- Spearheaded Risk Analysis Matrix and Incident Management, Agile Coaching and training self-organizing teams
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Team Leader - Service Delivery
Apptium Technology
Chennai
01.2021 - 02.2023
- Directed and supervised team of 15 engaged in Agile development.
- Coached team members in Agile techniques necessary to self organize and complete job tasks.
- Created proofs of concept for innovative new solutions.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Senior Analyst
Apptium Technologies
Chennai
06.2019 - 12.2020
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Researched and adopted new technologies to add value to existing offerings.
- Designed and developed data pipelines to acquire, clean and process data.
IT Analyst
TATA Consultancy Services (P) Ltd
Chennai
04.2018 - 06.2019
- Triage Engineer & stepped up to utilize the DevOps tools like AppDynamics, Splunk and Kibana in preparing dashboards and producing business reports
- Participated in performance tuning of application and optimized API response time.
- Produced effective SOPs that had assisted L1 teams to bring down MTTR by 50% compared to earlier for production issues.
- Developed diagrams to describe and lay out logical operational steps.
- Created exclusive JQL queries in JIRA and produced dashboards for clients to monitor and track the team's progress on daily basis
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Systems Engineer
TATA Consultancy Services (P) Ltd
Chennai
12.2014 - 03.2018
- Triage Engineer for Xfinity Order Platform that contained 100+ microservices and effectively submitted monitoring reports daily
- Identify & help mitigate external issue in incoming requests that reduced around 14000 errors/day & improved Order Flow Through by 92%
- Worked as part of PMO team in coordinating with Senior Leadership to consolidate and prepare info graphs and presentations for the Client SVP & TCS
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Handled scripting tasks for debugging and automation using Python
- Created flowcharts, diagrams and other documentation
Education
Post Graduate Diploma - Project Management
Great Lakes Institute of Management
Gurugaon 03.2023 - Current
Bachelor of Technology - Civil Engineering
SASTRA University
Thanjavur, Tamil Nadu 06.2010 - 06.2014
Skills
Agile Coaching
Certification
Certified Scrum Master (CSM)
Accomplishments
- Achieved "Star Performer Award" by completing Performance Tuning and streamlining outage management procedures with accuracy and efficiency.
- Achieved "Best Emergency Response Team Award" through effectively helping with the HR & Safety team of TATA Consultancy Services during Chennai Floods (2015).
- Achieved "Innovation Contest Winner" by submitting proposal on building in-house chat-bot for automated ticket support with accuracy and efficiency, in Apptium Technologies (2022).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
ITIL v4 Foundation
04-2024
Technical Program Manager (Contractor)
Amazon
03.2024 - Current
Project Management Professional (PMP)
02-2024
Project Manager
M2P FinTech Solutions
07.2023 - 02.2024
Certified Professional in Enterprise Agile Coaching
06-2023
Certified Advanced Scrum Master
06-2023
Certified Agile Team Facilitator
06-2023
Certified SAFe 6.0 Product Owner/Product Management
05-2023
Certified Agile Leader I (Essential, Organization, Teams)
04-2023
Post Graduate Diploma - Project Management
Great Lakes Institute of Management
03.2023 - Current
Leading SAFe 6.0 Agilist
03-2023
Project Manager
Square Shift Technologies
03.2023 - 07.2023
Certified Scrum Master (CSM)
02-2023
Certified Scrum Product Owner (CSPO)
02-2023
Team Leader - Service Delivery
Apptium Technology
01.2021 - 02.2023
Senior Analyst
Apptium Technologies
06.2019 - 12.2020
IT Analyst
TATA Consultancy Services (P) Ltd
04.2018 - 06.2019
Systems Engineer
TATA Consultancy Services (P) Ltd
12.2014 - 03.2018
Bachelor of Technology - Civil Engineering
SASTRA University
06.2010 - 06.2014
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