Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Chakkravarthy Palaniswamy

Chakkravarthy Palaniswamy

Bengaluru

Summary

Program and Portfolio Manager with over 10 years of experience in enterprise digital transformation and customer experience improvements. Expertise in managing large teams and budgets exceeding ₹30 Cr, achieving over 95% sprint predictability with minimal variance. Successfully implemented NLP chatbots and Gen-AI solutions, reducing contact center costs by 30% and increasing customer satisfaction by 20 points. Proven ability to lead executive committees and translate commercial objectives into actionable KPIs while maintaining margins above 35%.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Manager (Program Management)

Kapture CX
Bengaluru
05.2024 - 06.2025
  • Managed annual and quarterly budgets of ₹12 Cr OpEx and ₹18 Cr CapEx; updated burn-down forecasts weekly, reallocating up to 10% of under-runs to high-ROI pilots.
  • Tracked margin and unit economics for a 40-engineer Engineering-as-a-Service pod, ensuring gross margin exceeded 35% in collaboration with Finance.
  • Facilitated backlog refinement, Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Scrum-of-Scrums across five squads, managing approximately 600 story points per quarter.
  • Published velocity, cycle-time, and escaped-defect dashboards; coached Scrum Masters and Tech Leads to achieve sprint predictability of at least 95%.
  • Served as program-level liaison among Founders’ Office, Product, Engineering, Client Success, and Operations, translating Voice-of-Customer insights into quarterly OKRs and data-driven pricing adjustments.
  • Chaired weekly steering committee calls with CXOs, presenting status updates, risk assessments, and decision requests; maintained PMO playbook that reduced scope creep incidents by 35% QoQ.
  • Mentored over two associate PMs and coached cross-functional leads on Agile metrics and governance best practices.

Manager (Program Management)

M2P FinTech Solutions
Bengaluru
07.2023 - 04.2024
  • Owned a multi-country lending portfolio for 6 NBFCs in India, scaling approved credit lines to ₹4 Cr+ within 60 days of go-live
  • Facilitated CXO-level workshops to convert regulatory & commercial goals into SMART KPIs; as Product Owner, ran Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and kept velocity ≥ 95 % predictability
  • Directed an ₹8 Cr delivery budget, re-forecasting spend monthly and reallocating ≤ 10% underspend the high-impact feature accelerators while sustaining gross margin > 35%
  • Designed end-to-end loan-origination workflows (credit decisioning, e-KYC, disbursement) fully RBI-compliant, passing internal & external audits with zero non-conformities
  • Mobilized & coached 20+ engineers and support analysts (Java, Angular, MySQL) in an Engineering-as-a-Service model that cut time-to-approval 30 % and lifted customer NPS 12 pts
  • Established PMO governance – RAID logs, change-control board, quarterly steering reviews – reducing scope-creep incidents 25% and ensuring on-time delivery across three regions.

Project Manager

Apptium Technology
Chennai
06.2019 - 06.2023
  • Led 15-member cross-functional team to launch secure low/no-code BSS solutions, reducing product-release cycles from eight weeks to three weeks.
  • Converted over 120 requirements across billing, order management, CRM, revenue assurance, and self-service into configurable modules; first client went live in 90 days with order fallout reduced by 35%.
  • Negotiated and managed six third-party contracts, delivering all integrations on schedule while maintaining OPEX within 95% of target.
  • Achieved 20% cost avoidance through volume pricing negotiations.

IT Analyst

TATA Consultancy Services (P) Ltd
Chennai
12.2014 - 06.2019
  • Led the migration of mission-critical Java EE applications from Oracle WebLogic to AWS (EC2, Elastic Beanstalk, RDS), cutting infrastructure cost 25 % and shrinking deployment lead-time from two days to < 30 minutes via CloudFormation & CodePipeline
  • Refactored core Spring/Hibernate services, doubling throughput for high-traffic customer portals and trimming p95 response time 45 %
  • Served as Tier-2 triage engineer for ~200 incidents / month; authored & automated SOPs/run-books that reduced mean-time-to-resolve production issues 50 % and sustained 99.95 % availability
  • Implemented an end-to-end observability stack—AppDynamics APM, ELK, and Splunk—giving teams real-time SLA dashboards, surfacing capacity risks 30 % sooner and cutting false alarms 40 %
  • Produced sequence, class, and swim-lane diagrams that shortened design-review cycles 20 % and reduced new-hire ramp-up by one week

Education

MBA/PGDM - Operations

Great Lakes Institute of Management
Gurgaon, India
04.2025

B.Tech - Civil Engineering

SASTRA University
Thanjavur, India
05.2014

Skills

  • Project management
  • Agile methodologies
  • Data analysis
  • Programme governance
  • Agile delivery and Scrum ceremonies
  • Stakeholder management
  • Budgeting and cost control
  • Risk and compliance management
  • Digital transformation
  • Vendor leadership
  • Change management
  • Cross-cultural leadership
  • OKR alignment
  • Backlog governance
  • AI-enabled customer experience optimization
  • Project management tools
  • Cloud services
  • Microservices architecture
  • CI/CD pipeline setup
  • Application performance monitoring
  • Office productivity tools

Certification

  • Project Management Professional (PMP)
  • Certified Scrum Professional - Scrum Master (CSP-SM)
  • Certified Scrum Master (CSM)
  • ICAgile Certified Enterprise Agile Coaching (ICP-ENT + ICP-ACC)
  • Scaled Agile Product Owner/Product Management (POPM)

Additional Information

  • Languages: Tamil (Native), English (Professional), Hindi (Basic)
  • Passport: Valid through Nov., 2031

Timeline

Senior Manager (Program Management)

Kapture CX
05.2024 - 06.2025

Manager (Program Management)

M2P FinTech Solutions
07.2023 - 04.2024

Project Manager

Apptium Technology
06.2019 - 06.2023

IT Analyst

TATA Consultancy Services (P) Ltd
12.2014 - 06.2019

MBA/PGDM - Operations

Great Lakes Institute of Management

B.Tech - Civil Engineering

SASTRA University

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Chakkravarthy Palaniswamy