Maya Autocad, 3DS, Max, Photoshop, V-Ray
CHAKRADHAR Y
Senior CSA
Bengaluru,KA
Summary
Service-oriented Customer Support Representative with 9+ months of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Senior CSA
Firstsource
Hyderabad, India
12.2022 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Contributed ideas and practical solutions to support process improvement efforts.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assisted customers with order placement, product returns and order tracking.
- Provided online demonstrations to educate customers on product features and online help resources.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Centre Manager
Cult.fit Pvt Ltd -MIcrosoft
08.2018 - 11.2020
- Linked In (For Cult Fit, Track staffing schedules and requirements, Recruit, train and supervise staff
- Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors
- Manages day to day business of operations department while balancing responsibilities of various business lines such as business analysis, vendor, and risk management
- Oversees and reports weekly, monthly, quarterly, and annual metrics
- Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met
- Stays up to date on industry regulations, trends, and technology.
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees
Operations Manager
Cult Fit Pvt Ltd
03.2017 - 11.2020
- Actively pursue strategic and operational objectives to ensure client satisfaction
- Works closely with management team to ensure all operational, administrative, and compliance functions within firm are being properly executed in accordance to regulatory-based best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Perform quality controls and monitor production KPIs
- Solicits and responds to feedback while gaining commitment and support.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings
- Reviewed shift reports to understand current numbers and trends
- Identified and resolved unauthorized, unsafe or ineffective practices
Lead Trainer
Cult Fit Pvt Ltd
12.2016 - 11.2020
- Support development and delivery of fitness programs at Cult Fit
- Track clients' physical progress, fitness level and health
- Demonstrating exercises and routines to clients
- Ensure safety of clients during training sessions
- Providing information or resources on general fitness and health issues
- Providing emergency first aid if necessary
- Selected training aids, demonstration models, computer tutorials, and reference works to use in classroom
- Motivated trainees and associates by demonstrating positive attitude to improve productivity
- Translated job requirements into training to groom employees for next step in career path
- Created training schedules for trainees per and presented training programs times per week
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data
- Monitored training effectiveness through observation and metrics analysis
3D Animator
3d Trainee
12.2014 - 06.2016
- Worked with other artists, animators, and programmers to execute projects on time and within budget constraints.
- Conceptualized compelling 3D animations, visual effects and motion graphics for logos, symbols, backgrounds and special features.
- Created lifelike characters with appropriate textures, shadows and features.
- Researched how desired animations, movements and events would occur in real-world situations.
- Collaborated with other animators to create coherent images within scenes.
- Used MAYA, 3DSMAX, PHOTOSHOP to create realistic characters with full range of emotions and movement.
Education
B Com (General) -
Dravidian University
Kuppam 06.2011 - 11.2014
Skills
Manager support
Team Building
Management information systems
Risk analysis and management
Work flow planning
Supply Chain Management
Property storage management
Process improvements
Operations oversight
Scheduling
Coaching and mentoring
Staff leadership
Web portals
Independent decision-making
Issue escalation
Documentation and reporting
Software
CRM
Freshdesk
MS office
Timeline
Senior CSA
Firstsource
12.2022 - Current
Senior Centre Manager
Cult.fit Pvt Ltd -MIcrosoft
08.2018 - 11.2020
Operations Manager
Cult Fit Pvt Ltd
03.2017 - 11.2020
Lead Trainer
Cult Fit Pvt Ltd
12.2016 - 11.2020
3D Animator
3d Trainee
12.2014 - 06.2016
B Com (General) -
Dravidian University
06.2011 - 11.2014