Maya Autocad, 3DS, Max, Photoshop, V-Ray
CHAKRADHAR Y
Senior CSA
Bengaluru,KA
Summary
Service-oriented Customer Support Representative with 9+ months of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Senior CSA
Firstsource
12.2022 - Current
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Contributed ideas and practical solutions to support process improvement efforts.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assisted customers with order placement, product returns and order tracking.
- Provided online demonstrations to educate customers on product features and online help resources.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Centre Manager
Cult.fit Pvt Ltd -MIcrosoft
08.2018 - 11.2020
- Linked In (For Cult Fit, Track staffing schedules and requirements, Recruit, train and supervise staff
- Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors
- Manages day to day business of operations department while balancing responsibilities of various business lines such as business analysis, vendor, and risk management
- Oversees and reports weekly, monthly, quarterly, and annual metrics
- Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met
- Stays up to date on industry regulations, trends, and technology.
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees
Operations Manager
Cult Fit Pvt Ltd
03.2017 - 11.2020
- Actively pursue strategic and operational objectives to ensure client satisfaction
- Works closely with management team to ensure all operational, administrative, and compliance functions within firm are being properly executed in accordance to regulatory-based best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Perform quality controls and monitor production KPIs
- Solicits and responds to feedback while gaining commitment and support.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings
- Reviewed shift reports to understand current numbers and trends
- Identified and resolved unauthorized, unsafe or ineffective practices
Lead Trainer
Cult Fit Pvt Ltd
12.2016 - 11.2020
- Support development and delivery of fitness programs at Cult Fit
- Track clients' physical progress, fitness level and health
- Demonstrating exercises and routines to clients
- Ensure safety of clients during training sessions
- Providing information or resources on general fitness and health issues
- Providing emergency first aid if necessary
- Selected training aids, demonstration models, computer tutorials, and reference works to use in classroom
- Motivated trainees and associates by demonstrating positive attitude to improve productivity
- Translated job requirements into training to groom employees for next step in career path
- Created training schedules for trainees per and presented training programs times per week
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data
- Monitored training effectiveness through observation and metrics analysis
3D Animator
3d Trainee
12.2014 - 06.2016
- Worked with other artists, animators, and programmers to execute projects on time and within budget constraints.
- Conceptualized compelling 3D animations, visual effects and motion graphics for logos, symbols, backgrounds and special features.
- Created lifelike characters with appropriate textures, shadows and features.
- Researched how desired animations, movements and events would occur in real-world situations.
- Collaborated with other animators to create coherent images within scenes.
- Used MAYA, 3DSMAX, PHOTOSHOP to create realistic characters with full range of emotions and movement.
Education
B Com (General) -
Dravidian University
Kuppam 06.2011 - 11.2014
Skills
Manager support
Software
CRM
Freshdesk
MS office
Timeline
Senior CSA
Firstsource
12.2022 - Current
Senior Centre Manager
Cult.fit Pvt Ltd -MIcrosoft
08.2018 - 11.2020
Operations Manager
Cult Fit Pvt Ltd
03.2017 - 11.2020
Lead Trainer
Cult Fit Pvt Ltd
12.2016 - 11.2020
3D Animator
3d Trainee
12.2014 - 06.2016
B Com (General) -
Dravidian University
06.2011 - 11.2014
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