Chakradhar G

Category Management:

• Partnered with buyers to develop category-appropriate order frequency for spend under management
• Reduced business risk by improving contract coverage for suppliers in spend category
• Identified and reported key performance indicators to define successful category management
• Delivered procurement impact $8M (YTD) objectives; keep constantly looking for Process effectiveness to address leakage spend

Data Governance and Operations:

· Primary Operational contact & collaborate with account management team for Upsell and Solution development ; liaise with internal and external stakeholders to identify and leverage contract value opportunities.

· Expanded cross-functional organizational capacity by support Transformation Teams via Process & Project improvements

· Participate in development, implementation and monitoring of Purchasing & Sourcing policies & procedures

· Identify Contract and Commercial risks and propose appropriate mitigation strategies or solutions for approval.

· Monitored expenditures to mitigate risk of overages; performed statistical analyses to gather data for operational and forecast team needs

· Collaborated with strategic partners to develop and manage key performance indicators and quality assurance processes.

· Streamlined portfolio, negotiated payment terms and promoted spending transparency to support cross-disciplinary goals.

· Drive Centre Led Initiatives (RTO, Financials, We Innovate & IGNITE)

People Manager:

Working with Leadership team to ensure agreed Services are delivered in accordance with contractual/ service level obligations

• Lead offshore team, 40+ resources – Core responsibility is to ensure timely delivery of agreed solution
• Conduct Annual Performance Achievement ; manage team to achieve people satisfaction targets in addition to counseling, monitoring and motivation
• Cascading performance indicators to leads & team while facilitating necessary tools and resources to meet key performance targets & service levels
• Develop Hiring strategy to maintain effective Workforce Management; Drive targeted activities like efficiency releases, Seat utilization & attrition management
• Cross-trained existing employees to maximize team agility and performance

Project Management

• Working on Transition and Data Migration Projects
• Driven reverse KT's on account on project being moved to client delivery location (Captive)
• Collaborated in transitioning Australian Domestic Airline ProcOps project to Accenture in 2016; Involved in setting up key performance targets & service levels and see through the process stabilization
• Managed ERP Transition for healthcare client , where team redesigned existing Sourcing Operating model
• (Project Sunshine, Microsoft Access Solutions, Volume & AHT FTE predictor model & Value Stream Mapping)
• Involved in Entitlement study, Solution Design, Development, UAT and Deployment
• Performed a role of SME by providing required inputs to various stakeholders to implement proposed solutions & lead Hyper Care Calls
• Perform User acceptance test and provide sign off to deploy new solution into Operations
• Part of Governance team that controls overall activities, Creates roadmap for Change Management within Material Master and Vendor Management process
• Present Best in Class Solutions across Procurement deals to help in future solutioning

• Major Responsibilities:
• Handled portfolio of 6 Commodities; lead and managed team of professional buyers/Senior buyers, Invoice resolution specialists and single FTE's
• Responsible for delivery times as per SLA's
• Ensure that SLA is being met in accordance with established guidelines by client
• Attending conference calls with clients to address any of process issues on priority basis and ensuring issues are resolved within SLA Parameters
• Making use of Six Sigma tools to stream line process to drive better results and bring more value in eyes of stake holders - Tools like VSM, Process Map, RCA, etc..
• S.M.A.R.T. Goal Setting Exercise – In accordance with customer requirements
• Conduct Midyear & Annual Appraisal cycle
• Major Responsibilities at Honeywell, P2P:
• Procurement of items or services as requested by end user on SAP Platform
• Analysis with regards to sourcing of item/services in relation to Price, Lead-time and terms
• Dealing with both Internal and External Customers of Honeywell
• Negotiations on savings in terms of less price and better payment terms with supplier and reporting same to customers
• (Savings: 6.5 M; Improvising Payment Terms, Price Savings & Cost Avoidance)
• Identifying & developing potential vendors for right – source selection and achieving cost effective purchases; resolving bottlenecks & reducing lead time
• Moving suppliers for Blanket order or contracts through spend analysis; analyzing GR and IR issues to minimize aging invoice and to close PO clean
• Achievements as Team Leader:
• Inspired team members to perform and produce their best
• Maximized team performance – Excelled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual
• Organized training workshops to improve performance of members who were lagging in terms of performance
• Conducting & implementing Kaizen Events to strive for process improvement and cost savings
• Periodic knowledge Sharing Sessions to share best practices within team & cross domains
• Achieving/ exceeding goals set by customers and management
• Effective utilization of manpower

Financial Service Centre for Worldwide Back Office Operations for UK Client (Account Receivable Process)

The responsibility included

• Work receipt and allocation
• Following up with 50+ vendors to get update on payment status for aged buckets.
• Maintaining metrics and reports on daily basis
• Monitoring daily productivity of team to achieve/exceed daily target assigned by client
• Handling of customer escalations