Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chakri Ega

Software Engineering Analyst
Hyderabad

Summary

Working as a Application Analyst in Accenture having 3+ years of work experience working with client in Pharmacy Operations in Application support domain. Experience with Linux and command line interface. Expertise in writing large/complex queries using SQL. Good knowledge on Java, UNIX Commands. Researched issues and bugs using software log files and SQL database to provide reproducible steps to developers. Deployed and configured the software on servers after initial setup and assisted clients with importing data from old systems. Involved in developing and executing the daily monitoring processes through the shell scripts which helps in the updating of application data on a daily basis to operate the Pharmacy operations. Creation and execution of queries in Azure DB. Knowledge on concord creation. Knowledge on chain scan through Concord. Good expertise on SQL Databases. Knowledge of Concord execution. Having the self-reliant ability to learn and work on new technologies within the deadline. Having Good communication skills, inter personal relations, hardworking and result oriented as an Individual and in a team. Accurate Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements. A methodical and competent professional with software optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position. Compliant Application Specialist with an innovative mind and sound knowledge of IT systems. Excellent in managing a team and delegating work. Experience handling complex and problematic situations with analytical thinking and patience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Application Analyst

Accenture
Hyderabad
09.2022 - Current
  • Researched issues and bugs using software log files and SQL database to provide reproducible steps to developers
  • Deployed and configured software on servers after initial setup and assisted clients with importing data from old system
  • Involved in developing and executing daily monitoring processes through shell scripts which helps in updating of application data on daily basis to operate Pharmacy operations
  • Streamlined user experience through optimization of application workflows and interfaces.
  • Established and maintained strong working knowledge of internal systems to provide comprehensive support for end-users, identifying potential areas for enhancement.
  • Maintained detailed documentation of all application updates and changes to facilitate efficient troubleshooting processes when required.
  • Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.
  • Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
  • Conducted comprehensive data analysis to identify trends and areas for improvement, leading to better-informed decision-making processes.
  • Served as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
  • Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
  • Developed custom solutions for unique business requirements, increasing efficiency and productivity across departments.
  • Provided exceptional end-user support, resolving technical issues quickly and efficiently.
  • Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
  • Documented clients' issues and processes of resolution.
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of applications.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Application Support Engineer

Accenture
Hyderabad
09.2020 - 09.2022
  • Ensuring support tickets are fully updated with most current data
  • Provide proper escalation and handoff to management and support staff
  • Direct interaction with application end users to troubleshoot and fix application issues
  • Reacts to escalations quickly and with full ownership to work with consumer and necessary support teams to resolve escalation
  • Drive cross functional post incident review and continual development
  • Document and maintain created monitoring scripts/tools/alerts/events
  • Involved in developing and executing daily monitoring processes through shell scripts which helps in updating of application data on daily basis to operate business of stakeholders
  • Fixing issues in daily monitoring processes
  • Involved to work on Splunk alerts to maintain application health and to avoid any hindrances to business operations
  • Involved to work and resolve P1 issues
  • Knowledge of Concord execution
  • Driving issues through creation of JIRA
  • Exposure to cloud technologies (AWS, Azure , Google cloud)
  • Be point of contact for platform developers and manage technical product issues and escalations and delivering highest level of developer satisfaction
  • Work with global support engineers to log and track customer reported software defects, including software emergency patches
  • Product life cycle management knowledge
  • Developing internal tools and plugins that make it easier for support teams and engineering to identify and resolve customer integration issues
  • Support coordinate in preparing RCA's with backend support team
  • Responding to pager duty alarms
  • Monitoring batch operations job
  • Data integration from various modules and then use collective data for business analysis using Unix/SQL
  • Create and present internal content for team education and training purposes
  • Perform check of escalated issues found by internal team members prior to advancing through proper channel
  • Collaborates with dev support manager to develop and maintain run books to aid in future Support engagements
  • Be consistently and predictably available, monitoring all support channels and responding quickly to developer questions or issues that arise during SDK integration into partner products
  • Raise feature requests on behalf of customers use cases
  • Experience supporting applications and services that use API integration
  • Experience working with onshore and offshore team
  • Experience with OSS tools like Service now
  • Developed Splunk based monitoring solutions for client in healthcare industry improving system availability
  • Performed application health checks in Splunk.
  • Increased customer satisfaction by providing exceptional support and resolving issues quickly.
  • Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
  • Implemented proactive monitoring measures to detect potential issues before impacted users.
  • Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively.
  • Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
  • Mentored junior engineers, fostering a collaborative environment that promoted professional growth.
  • Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
  • Assisted with integration of third-party applications into existing systems, enhancing overall functionality.
  • Reduced downtime for clients by swiftly addressing and troubleshooting software defects and bugs.
  • Worked closely with developers to provide feedback on application designs based on user requirements.
  • Communicated with clients to define business objectives and present individualized solutions.
  • Addressed technical issues and guided end users through resolution.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Explained project technical risks and benefits during project kick-off.

Education

Bachelor of Technology in Electronics And Communic -

GITAM Institute of Technology And Management
Vishakhapatnam
04.2020

Skills

    Disaster Recovery

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Accomplishments

  • Star of the month for Delivery Excellence
  • Innovation explorer award

Timeline

Application Analyst

Accenture
09.2022 - Current

Application Support Engineer

Accenture
09.2020 - 09.2022

Bachelor of Technology in Electronics And Communic -

GITAM Institute of Technology And Management

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Chakri EgaSoftware Engineering Analyst