Chakshu Saini
Delhi
Summary
To join a reputed organization providing challenging work and learning environment, would like to see myself as a responsible person for an organization where my knowledge and potential would reach to highest peak and benefit the organization.
Overview
13
13
years of professional experience
Work History
Process Trainer
HCL Technologies Limited
09.2022 - Current
- Trained all new hires
- Made sure they were comfortable with the process and business requirement
- Taught all new resources about the proper policies & procedures of the Company along with Process and business requirements
- Trained new employees on the fundamentals of inbound & outbound Customer Service
- Monitored all communicators and provided feedback on how to make good quality phone calls
- Basic troubleshooting/ knowledge- On O365, MS Office SUITE, AD, Cisco & FortiClient VPN, Hardware & Software related troubleshooting skills
- Active Directory-Account management in AD for end user
- Service Now-Ticket tool through which auditing and checking daily tickets and creating daily report
Subject Matter Expert
Ienergizer
03.2015 - 08.2022
- Mentored junior team members, contributing to their professional growth and development
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement
Radio Jockey
Radio Fiji Mirchi
01.2014 - 02.2015
- Developed original segments or features that differentiated the show from competitors' offerings resulting in higher ratings
- Created dynamic on-air personas that resonated with target demographics, leading to increased listener loyalty
- Delivered captivating radio advertisements for clients that resulted in increased business revenue and brand recognition
- Streamlined show production by effectively coordinating with producers, technicians, and other staff members
Radio Jockey and Show Producer
KRIMS 90.8
10.2013 - 02.2015
- Supported station-wide initiatives such as fundraising drives or awareness campaigns through targeted on-air messaging
- Succeeded in building a loyal fan base through consistent delivery of engaging content tailored to their preferences
- Navigated sensitive topics responsibly when discussing current events or controversial issues on air
Intern
BIG 92.7FM
01.2012 - 01.2013
Education
BJMC -
AMITY University
Class X (CBSE) XII (NIOS ) - CBSE
Bharatmata Saraswati Bal Mandir School
Skills
- Active Directory
- MS Office SUITE
- MS Word
- ServiceNow
- MS Excel
- MS Power Point
- Power BI
- Troubleshooting skills
Languages
English
Hindi
Profile - Careerobjective
To join a reputed organization providing challenging work and learning environment, would like to see myself as a responsible person for an organization where my knowledge and potential would reach to highest peak and benefit the organization.
Timeline
Process Trainer
HCL Technologies Limited
09.2022 - Current
Subject Matter Expert
Ienergizer
03.2015 - 08.2022
Radio Jockey
Radio Fiji Mirchi
01.2014 - 02.2015
Radio Jockey and Show Producer
KRIMS 90.8
10.2013 - 02.2015
Intern
BIG 92.7FM
01.2012 - 01.2013
BJMC -
AMITY University
Class X (CBSE) XII (NIOS ) - CBSE
Bharatmata Saraswati Bal Mandir School
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