Chaman Chengappa MS
Assistant Manager Human Resource
Mysore
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
1
1
Language
Work History
Assistant Manager HR- Employee Relations
HGS - Hinduja Global Solutions
Mysore
07.2023 - Current
- Strategic HR support in attendance & time management, ESIC & EPFO enrolment
- Employee engagement activities & R n R, HR Help Desk, Grievance Management, employee relations performance management, VoE surveys
- HR policy implementation, strong understanding of HR principles and basic labour laws, Vendor Management Acts as a single point of contact for the employees and managers in the business unit
- Collaborate with senior leaders to understand their talent needs and develop effective recruitment and retention strategies for required roles
- Lead the end-to-end recruitment process, including sourcing, screening, interviewing, and selecting
- Talent for required positions
- Active participation in business discussions and transfers best practices from different functions in the organization Engage & work with key internal and external partners in a matrix's relationship for C&B, Staffing, HRSS and the business
- Operate independently & ensure employee satisfaction & development of the team Train, mentor and leading HR initiatives and best Practices.
Lead Customer Experience
Flipkart Instakart Services Private Limited
Mysore
06.2022 - 07.2023
- Identify and assess current and future training needs through customer feedback, ticketing tools, performance audits results, consultation with line managers
- Draw an overall and / or individualized training and development plan that addresses needs and expectations
- Deploy variety training methods that will enrich customer interactions of teams by phone / mails / video conferences
- Participate and contribute to effective induction and orientation sessions
- Monitor and evaluate training program's effectiveness, success periodically and report on them to line and departmental managers
- Provide opportunities for ongoing development
- Resolve any specific problems and tailor programs as necessary
- Maintain a keen understanding of training trends, developments, and best practices
- Devising individual learning plans
- Producing training materials for in-house courses
- Monitoring and reviewing progress of employees through questionnaires and discussions with managers
- Ensuring that statutory training requirements are met
- Keeping up to date with soft skills developments in training by attending relevant courses, following, and participating in appropriate groups on internal social networks, and going to meetings
- Understanding e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
- Researching new technologies and methodologies in workplace learning and Presenting this research.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Sr. HR Executive (Generalist)
MAS Furniture
Mysore
03.2019 - 06.2022
- With 3.3 Years of an experience as a HR Executive (Generalist) with a mix demonstrated history covering the variety of domains across Talent Acquisition, Employee Engagement Activities, Employee Relation, Induction, attendance management, Organizing Training and Development Programs, Capability Development, Talent Management, Exit Management, Benefits, Employee Background Verification, Grievances Handling, and On-boarding
- With strong Human resource professional, ability to multi-task, and to effectively manage workplace diversities, looking forward to making positive contributions to Human resource domain and contribute to organizational effectiveness
- Strong Human Resource professional, ability to multi-task and to effectively manage workplace diversities, looking forward to making positive contributions to Human Resource domain and contribute to organizational effectiveness
- Key Responsibilities as HR Executive (Generalist) Recruitment and Resourcing: Manpower Planning according to Management strategies Conducting job postings through job portals and Co-Originating with the consultancy for bulk recruitment Sourcing resumes from various job portals like Naukri, Monster
- Scrutinizing the resumes according to the requirements of the job profile and understanding the candidate's skill sets
- Interacting with the candidates initially through telephone to know about their willingness in terms of job change, salary expectations and their experience levels
- Scheduling interviews after the candidate's profile is shortlisted If the candidates' criteria meet with the job profile, then process the CV for final call
- Preliminary screening of candidates, interviewing, selection, Induction of new incumbents, Maintenance of personal files, leave records (CL, SL & EL) and employee details, Handling ESIC and PF
- Experience of managing complex HR situations and working in a challenging fast- paced environment, with Strong candidate Center-city and consultative skills
- Experienced in manpower planning, recruitment, developing performance management system, developing employee welfare programs, identifying training needs and conducting trainings, employee grievance handling, conducting exit interview, of employees
- Coordinating with finance department for processing of payments to employees
- Identifying the training needs, developing training programs to ensure constant learning and development of employees
- Employee Exit: Exit interview, Follow-up for no dues, issuing of relieving letters, experience letters and final settlement
- Progression: Scheduling the interviews, tracking the results of progression for the Time of Workers
- Employee retention: Coordinating with the Employee, supervisor and Management for the employee retention
- Experience in professional email writing as a mode of communication on a day-to- day basis
- Managing multiple priorities and a high volume of candidate queries and conduct new employee orientations and process paperwork
- Positive can-do attitude and approach to responsibilities; demonstrate commitment to the role
- Plan and coordinate the workforce to best use employees' talents, as well as executing orientation programs
- Gathering feedback from newly hired employees about their experience
- Resolve issues between management and employees
- Communicating with new recruits for providing them necessary information before their on-boarding (e.g., contract details, work Schedules etc.)
- Manages and assesses pre-offer checks and compliance (background checks, new hire paperwork) for candidates
- Finalizing the Attendance for the payroll Coordinating with ESIC with the injured person and completing the hospital formalities
- Stakeholder management and building strong relationships with support teams
- Proactive member in the health and safety team
Business Development coordinator
Shiro Technologies
Mysore
07.2016 - 06.2017
- Generating Leads
- Connecting to the leads through LinkedIn
- Getting new projects to the company
- Handling Client calls and E-mails
Sr. Account Receivable
Sys information / Equalize RCM
Mysore
03.2014 - 05.2016
- Provide training to new joiners and cross training the existing agents Handling Patient Information, and complete RCM process
- Taking initiative on process wise to clear agent's doubts
- Giving some suggestions for agents to improve their performance
- Maintain 100% targets.
Education
BBM -
T.T.L College of Business Management
Mysuru, KarnatakaPUC - undefined
St. Michael's PU College
Madikeri, KarnatakaSSLC - undefined
Sacred Heart's English Medium School
Napoklu, MadikeriSkills
HRM Knowledgeundefined
Marital Status
Single
Personal Information
Date of Birth: 07/25/92
Disclaimer
I hereby declare that the above given information is true to my knowledge.
Sports, Listening to music, & Photography
Sports: I love field games like Field Hockey & Cricket
Listening to music is my all time favorite,
Photography is one where Im not a professional photographer but I tend to capture it using my smartphone.
Timeline
Assistant Manager HR- Employee Relations
HGS - Hinduja Global Solutions
07.2023 - Current
Lead Customer Experience
Flipkart Instakart Services Private Limited
06.2022 - 07.2023
Sr. HR Executive (Generalist)
MAS Furniture
03.2019 - 06.2022
Business Development coordinator
Shiro Technologies
07.2016 - 06.2017
Sr. Account Receivable
Sys information / Equalize RCM
03.2014 - 05.2016
BBM -
T.T.L College of Business Management
PUC - undefined
St. Michael's PU College
SSLC - undefined
Sacred Heart's English Medium School
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