Chaman Prasad Gupta
Data Analyst
Bengaluru
Summary
Detail-oriented Data Analyst skilled in SQL, Python, Power BI, and Advanced Excel. Experienced in data cleaning, analysis, and dashboard creation to drive actionable insights. Utilizes libraries like Pandas, NumPy, and Matplotlib, alongside advanced SQL techniques such as JOINS, CTEs, and Window Functions. Ready to apply analytical skills in entry-level roles to support data-driven decision-making.
Overview
3
3
Certifications
Work History
Customer Support Specialist
Reboot XP
05.2025 - 08.2025
- Resolved 100+ customer queries daily, addressing billing and service issues to enhance the customer experience.
- Secured high customer satisfaction through clear communication and effective support.
- Delivered timely support to customers by resolving inquiries and technical issues, enhancing overall satisfaction.
- Partnered with team leads to meet KPIs, emphasizing resolution time and feedback scores.
- Utilized CRM software to document customer interactions and ensure accurate record-keeping.
Education
Bachelor of Commerce - Financial Accounting, Income Tax, Business Law
Veer Kunwar Singh University
Ara, India 04.2001 -
Intermediate Certificate - Commerce, Accountancy, Business Studies
SP Jain College
Sasaram, Bihar 04.2001 -
Matriculation - Math, Science
High School
Burhwal, Bihar 04.2001 -
Skills
Tools & Languages: SQL, Python, Power BI, Advanced Excel
Certification
SQL (Advanced) Certification, HackerRank
Timeline
SQL (Advanced) Certification, HackerRank
01-2026
SQL (Intermediate) Certification, HackerRank
01-2026
SQL (Basic) Certification, HackerRank
01-2026
Customer Support Specialist
Reboot XP
05.2025 - 08.2025
Bachelor of Commerce - Financial Accounting, Income Tax, Business Law
Veer Kunwar Singh University
04.2001 -
Intermediate Certificate - Commerce, Accountancy, Business Studies
SP Jain College
04.2001 -
Matriculation - Math, Science
High School
04.2001 -
Hobbies
- Music — Passionate about exploring diverse music genres.
- Podcasts — Avid podcast listener with a keen interest in technology, self-improvement, and industry trends.
- Cricket — Enthusiastic cricketer with experience in inter-college tournaments, fostering teamwork and competitive spirit.