Rupesh Chamatkar
Associate General Manager
Nagpur
Summary
Executive technology leader with 13.5 years of progressive experience in transforming enterprise technology landscapes and driving organizational excellence. Currently serving as Associate General Manager at HCLTech, leading strategic technology initiatives across multiple business units with P&L responsibility for multi-million dollar portfolios. Enterprise Leadership Excellence: IIM PMP Certified executive with comprehensive expertise in service delivery management, encompassing technical strategy, enterprise client relations, cost center management, executive escalation resolution, and international client engagement. Proven track record in delivering board-level presentations, driving innovation initiatives, and implementing cutting-edge solutions including AI and modern technology frameworks. Organizational Impact: Successfully scaled technology operations across ecommerce and retail business environments, leading cross-functional teams in implementing enterprise-wide reliability engineering practices, advanced observability frameworks, and automated operational excellence programs. Expertise in aligning technology vision with business strategy while ensuring optimal service quality and operational efficiency across global delivery centers.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Associate General Manager
HCLTech
01.2025 - Current
- Leading strategic technology transformation initiatives across multiple business units with full P&L responsibility for $10M+ technology portfolio
- Managing C-suite relationships with major ecommerce and retail business clients, conducting executive briefings, and leading high-stakes escalation resolution
- Directing cross-functional teams of 50+ professionals across development, operations, and delivery functions
- Spearheading adoption of AI technologies, modern automation frameworks, and next-generation operational tools to drive competitive advantage
- Delivering board-level presentations on technology strategy, ROI optimization, and digital transformation roadmaps
- Overseeing international service delivery with focus on cost optimization, operational efficiency, and quality excellence
Group Project Manager
HCLTech
05.2023 - Current
- Led enterprise-wide SRE transformation initiatives, managing technology strategy for major ecommerce and retail operations with 99.9% uptime achievement
- Directed technical teams of 30+ engineers, establishing best practices for system reliability and developer productivity optimization
- Developed and executed multi-year technology roadmaps focused on reducing technical debt and accelerating time-to-market by 40%
- Architected and implemented comprehensive monitoring solutions across complex technology ecosystems using advanced observability platforms
- Established metrics-driven quality processes, resulting in 60% reduction in critical incidents and improved customer satisfaction scores
Site Reliability Engineering Manager
Compucom
05.2022 - 05.2023
- Responsible for system reliability, developer productivity and reducing time to market by striving to reduce technical debt of services
- Led effective postmortems and ensuring actions are followed-up
- Drove capacity planning, performance analysis, instrumentation, and other non-functional systems requirements
- Specialized in New Relic, Zabbix and advanced monitoring solutions
Application Monitoring Technical Lead
Compucom
05.2019 - 05.2022
- Led Monitoring Team for different business solutions & modules implementing end-to-end monitoring solutions
- Designed & implemented Monitoring and Observability solutions with Dynatrace, New Relic, Zabbix, Nagios, Prometheus, Grafana
- Expert in creating monitoring dashboards, transactions, alerts, policies, SOP, SLO and SLI for tech services
- Specialized in SQL, Kubernetes and advanced system integration
Software Development Technical Lead
PTC
07.2017 - 05.2019
- Individual contributor for developing PTC system Monitor using Dynatrace appmon solution
- Worked on PLM, ALM, SLM web applications monitoring and analysis
- Specialized in SQL and Java development
Technical Lead
PTC India Software India Pvt. Ltd.
07.2013 - 05.2019
- Individual contributor for developing PTC system Monitor using Dynatrace appmon solution for PLM, ALM, SLM web applications.
Software Test Engineer
Seed InfoTech
01.2013 - 07.2013
- Worked as software testing engineer for PTC monitoring tool based on Dynatrace.
Project Engineer
Wipro Technologies
06.2012 - 12.2012
- Project Trainee Engineer - foundational experience in software development and project management.
Education
B.E. - Electronics
Ramdeobaba College Engineering & Management
01.2008 - 01.2012
HSSC (12th) - Electronics
Shivaji Science College
01.2007 - 01.2008
Skills
Executive Leadership & Strategy
IIM PMP Certified
P&L Management
C-Suite Relations
Board Presentations
Digital Transformation
Strategic Planning
Enterprise Operations
Global Delivery
Cost Center Management
Escalation Resolution
Quality Excellence
Team Leadership
Process Optimization
Monitoring & Observability
Dynatrace
New Relic
Zabbix
Nagios
Prometheus
Grafana
Loki
Programming & Development
Java
Certification
CPPM IIM Indore
Timeline
Associate General Manager
HCLTech
01.2025 - Current
CPPM IIM Indore
05-2024
Observability Practitionor
11-2023
Group Project Manager
HCLTech
05.2023 - Current
Site Reliability Engineering Manager
Compucom
05.2022 - 05.2023
Application Monitoring Technical Lead
Compucom
05.2019 - 05.2022
Software Development Technical Lead
PTC
07.2017 - 05.2019
Technical Lead
PTC India Software India Pvt. Ltd.
07.2013 - 05.2019
Software Test Engineer
Seed InfoTech
01.2013 - 07.2013
Project Engineer
Wipro Technologies
06.2012 - 12.2012
B.E. - Electronics
Ramdeobaba College Engineering & Management
01.2008 - 01.2012
HSSC (12th) - Electronics
Shivaji Science College
01.2007 - 01.2008