Champa M Parmar
Mumbai
Summary
Senior Manager at HDFC Bank LTD with expertise in operational compliance and sales strategy development. Achieved enhanced customer satisfaction through effective complaint resolution and team coordination. Recognized for driving substantial revenue growth while optimizing service quality through performance metrics monitoring.
Overview
27
27
years of professional experience
Work History
Senior Manager
HDFC Bank LTD
Mumbai
08.2008 - 03.2025
- Supervised branch operations to maintain compliance with established standards.
- Conducted audits to verify adherence to operational protocols.
- Managed complaint resolution processes, enhancing customer satisfaction.
- Drove personal and company growth by focusing on sales productivity.
Jr. Clerk
Chembur Nagrik Sahakari Bank Ltd
Mumbai
12.2001 - 08.2008
- Streamlined branch operations to achieve optimal efficiency and service quality.
- Implemented sales strategies, resulting in significant revenue growth.
- Trained and developed staff to improve customer service skills.
Account Assistant
Suvidha Limited
Mumbai
03.2001 - 11.2001
- Prepared vouchers to maintain accurate financial records and petty cash management.
- Calculated sales tax to ensure adherence to regulatory compliance.
Office Assistant
Cibien Drug & Pharmaceutical Pvt Ltd
Mumbai
07.1998 - 02.1999
- Managed company data to ensure accuracy and compliance.
- Prepared sales and purchase vouchers for financial transactions.
Education
Master of Commerce - 60%
Mumbai University
Mumbai01-2000
Bachelor of Commerce - 64.57%
Mumbai University
Mumbai01-1997
Skills
- Operational compliance
- Sales strategy development
- Performance monitoring
- Complaint resolution
- Team coordination
- Customer service
Accomplishments
Esteemed talent pool of the bank, 2017-2018
Timeline
Senior Manager
HDFC Bank LTD
08.2008 - 03.2025
Jr. Clerk
Chembur Nagrik Sahakari Bank Ltd
12.2001 - 08.2008
Account Assistant
Suvidha Limited
03.2001 - 11.2001
Office Assistant
Cibien Drug & Pharmaceutical Pvt Ltd
07.1998 - 02.1999
Master of Commerce - 60%
Mumbai University
Bachelor of Commerce - 64.57%
Mumbai University
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