Chanakya Dhiman

Escalation Management|Team Management|Documentation Management|Internal & External Stakeholder Management| Process Improvement|Data Management|Project Management

• Key responsibilities include increasing sales by providing Sales data analytics , automation initiatives, customer service data and application development.
• Team Management – Running daily stand-up calls, sprint planning , progress review , escalation handling , trainings , addressing roadblocks and operational challenges and contribute to continuous improvement . Communicating clear expectations , manage team performance and build high moral amongst team members.
• Documentation Management – Handling and checking all the documents within our process, keeping them up-to-date and managing various spreadsheets, PPTs, PDFs, and process sheets .
• Establishing and implementing policies and procedures regarding document storage , sharing , transmission , and destruction .
• Lead scoping/design phases for new projects based to come up with high level solution and release plan with the help of Data/ Dashboards .
• Stakeholder Management – Shares progress data , dashboards and MI's with respective stakeholders. Monthly and Quarterly review meetings.
• Preparing & Presenting MI's and Dashboards with the help of MS Power BI to Higher Management.
• Actively working and participating with cross-functional teams to provide updates on evaluation program progress and support rapid resolution of issues.
• Responsible for implementing agile framework as per latest methodology.

Lead Management|Digital Marketing|Website Marketing|Follow-ups| Site Visits|Project Enquiries|Client Handling

• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
• Developed technical and non-technical marketing presentations , public relations campaigns, articles, and newsletters.
• Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
• Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.

Program Management|Quality Management|Product Lifecycle Management|Project Planning|Flow Diagrams|Process Improvements

• Documentation Management – Handling and checking all the documents within our process, keeping them up-to-date and managing various spreadsheets, PPTs, PDFs, and process sheets .
• Analysing the current running project records and progress reports and tracking the Advance Product Quality Process and facilitating Micro Planning in a project.
• Determined and scheduled priorities as required to progress engineering work.
• Recommended process improvements to reduce unnecessary waste.
• Evaluated change order requests in response to out-of-scope work activities.
• Identified technical risks within managed projects.
• Conducting daily meetings, updates at essential project stages/sprint and actions as per various project milestones .
• Continuous collaboration with client/stakeholders to analyse risks , issues , activity progress , problem resolution and risk mitigation as needed.
• Prepared Dashboards for Senior Leadership and project supporting documents for project presentations on VW Ameo (ICS) and Skoda Rapid Facelift projects .

Operations Management|Report Management|Safety Management| Documentation Management|Preventative Maintenance|Diagnostic Measures

• Executed troubleshooting and service support in both in-person and remote situations.
• Monitored ongoing technical compliance with applicable laws and regulations.
• Performed scheduled service work, installations, testing and repairs.
• Provided technical support in both on-site and telephone consultations.
• Quality assurance management and offered suggested recommendations.