Chanaveer Gouda
Bangalore
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Hub Operations Manager
Bigbasket
Bangalore
12.2015 - Current
- Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
- Facilitated communication between internal departments regarding product availability and shipment status updates.
- Created reports to track progress towards meeting operational goals and objectives.
- Established key performance indicators for tracking progress of various projects in the hub.
- Coordinated with cross-functional teams such as customer service, sales, finance, and IT to ensure optimal hub operations.
- Collaborated with vendors on supply chain management issues including inventory control and procurement.
- Resolved customer inquiries quickly while maintaining high standards of customer service.
- Implemented cost-saving measures through process optimization initiatives.
- Provided technical support to team members when needed during problem resolution or troubleshooting.
- Monitored KPIs such as turnaround time, accuracy rates, delivery times to measure performance of hubs' operations.
- Conducted regular training sessions for staff on safety protocols and operational best practices.
- Developed a comprehensive system for managing returns from customers in an efficient manner.
- Developed and implemented procedures to ensure efficient hub operations.
- Managed daily activities related to order fulfillment, shipping, receiving, inventory control, and transportation.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Floor Supervisor
D Mart
Bangalore
11.2014 - 10.2015
- Performed daily opening and closing procedures according to established guidelines.
- Maintained a clean, organized, and safe work environment at all times.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Ensured compliance with safety regulations and company policies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed cash register operations including deposits, withdrawals, transfers.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Processed customer payments accurately and efficiently.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Presented and explained work orders to team.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
Education
B Com - Business Administration
SKAC Collage
Hangal04-2014
Skills
- Coaching and Mentoring
- Key Performance Indicators
- Standard Operating Procedures
- Workforce Planning
- Transportation Management
- Performance Appraisal
- Operations Management
- Staff Development
- Sales Tracking
- KPI Tracking
- Administrative Management
- Financial Oversight
- Department Oversight
- Cost Control
- Revenue Generation
- Customer Retention
- Customer Service Management
- Budget Control
- Team Leadership
- Logistics
- P&L Management
- Hiring and Onboarding
- Customer Relations
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Hub Operations Manager
Bigbasket
12.2015 - Current
Floor Supervisor
D Mart
11.2014 - 10.2015
B Com - Business Administration
SKAC Collage
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