Summary
Overview
Work History
Education
Skills
Timeline
Generic
Chanchal

Chanchal

Delhi

Summary

Dynamic customer service professional with extensive experience at Bird Worldwide Flight Services, excelling in flight operations and team supervision. Proven ability to implement safety protocols and enhance customer relationships, ensuring seamless check-in procedures and on-time departures. Adept at fostering a positive environment while achieving operational excellence.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Agent

Bird Worldwide Flight Services
Delhi
04.2022 - Current
  • Completed check-in procedures to facilitate smooth boarding process for passengers
  • Supervised staff at check-counter, boarding gate, arrival area, and tramp to ensure on-time flight departures
  • Implemented safety measures to enhance passenger security and operational compliance
  • Assisted with aviation operations

Meeting Planner

Dolphin Lift And Controller
Delhi
11.2020 - 04.2022
  • Managed operational tasks, maintaining accurate records of daily transactions
  • Coordinated elevator installations in commercial buildings, ensuring adherence to safety standards
  • Coordinate meeting logistics and venue selection
  • Manage vendor relations and contract negotiations
  • Develop detailed event timelines and schedules

Brand Promoter

Idonneous Marketing Services Pvt. Ltd.
Delhi
04.2018 - 03.2020
  • Retail

Education

Diploma - Aviation and Hospitality and Travel

Frankfinn Institute of Air Hostage Training
Delhi, India
01-2022

Bachelor - arts

Delhi University - SOL
Delhi, India
01-2021

Secondary School - Liberal Arts & General Studies

Indra Gandhi International School
Delhi, India
01-2016

Skills

  • Flight operations
  • Customer service
  • Safety protocols
  • Check-in procedures
  • Team supervision
  • Customer relationship management

Timeline

Senior Customer Service Agent

Bird Worldwide Flight Services
04.2022 - Current

Meeting Planner

Dolphin Lift And Controller
11.2020 - 04.2022

Brand Promoter

Idonneous Marketing Services Pvt. Ltd.
04.2018 - 03.2020

Diploma - Aviation and Hospitality and Travel

Frankfinn Institute of Air Hostage Training

Bachelor - arts

Delhi University - SOL

Secondary School - Liberal Arts & General Studies

Indra Gandhi International School
Chanchal