CHANCHAL AGGARWAL
Delhi
Summary
Proven Senior Customer Executive at Beyours Essential Pvt. Ltd, adept in data management and fostering positive customer relationships. Excelled in streamlining processes, enhancing satisfaction scores by effectively coordinating with logistics, and mastering MS Word for efficient record-keeping. Renowned for exceptional communication skills and a quick-learning attitude, consistently achieving beyond targets through teamwork and multitasking.
Overview
2
2
years of professional experience
Work History
Senior Customer Executive
Beyours Essential Pvt. Ltd
12.2023 - 11.2024
- Manage customer interactions across phone, email, live chat, and social media platforms.
- Resolved customer complaints and inquiries in a timely manner.
- Created and maintained positive relationships with existing customers.
- Maintain accurate customer records for pattern identification and support.
- Analyzed customer feedback to identify areas for service improvement, and implemented necessary changes.
- Coordinated with logistics teams to optimize delivery schedules, reducing wait times, and improving customer satisfaction scores.
- When needed, escalate complex issues to senior team members or relevant departments, while keeping the customer informed throughout the process.
- Initiate and manage refund requests for customers via Razorpay, Cred Pay, and Gokwik, ensuring accurate processing in accordance with company policies and payment system guidelines.
- Participated in regular training to maintain up-to-date knowledge of company products and policies.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Troubleshoot customer problems by understanding their needs, diagnosing the issue, and providing clear, effective solutions.
- Tracked trending issues and prepared reports for the supervisory team to address repeated concerns.
- Referred customers to team leaders and expert advisers for complex inquiries.
Visa Executive
Le Tour De World Pvt.Ltd.
New Delhi
07.2023 - 12.2023
- Addressed client inquiries and concerns related to visa applications.
- Communicated with clients to gather the required information and documents.
- Managed client queries, proactively monitoring requests for timely responses.
- Stayed updated on immigration policies and visa application processes.
- Processed visa applications efficiently, verifying that all documentation met embassy standards and requirements.
- Monitored visa processing times, proactively addressing delays, and communicating effectively with affected applicants.
- Reviewed and processed visa applications from countries such as China, Thailand, Singapore, Vietnam, Bangladesh, Canada, etc.
- Maintained up-to-date knowledge of changing visa regulations and requirements for multiple countries.
Executive
S.B Associates
New Delhi
01.2023 - 07.2023
- Handled insured vehicle claims and prepared final reports using the provided data.
- Communicated with clients to gather, share, and update information on claims, and services.
- Adhered to organizational policies to maintain a professional, safe work environment.
- Resolved customer complaints efficiently to uphold customer satisfaction, and retain insurance coverage.
- Responsible for handling claims made by customers or clients, ensuring that all information is accurate and up-to-date, and that the claims are processed in a timely and efficient manner.
Education
Bachelor of Arts - English Honours
Delhi University
New Delhi09-2024
10th + 12th - Commerce With IP
KSK Academy Public School
South Delhi03-2020
Skills
- MS Word
- Excel
- PPT
- Good communication skills
- 44 WPM typing speed
- Data management
- Time management abilities
- Quick learner
- Teamwork and collaboration
- Interpersonal skills
- Coordination skills
- Multitasking Abilities
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Anand Aggarwal
- Date of Birth: 11/16/02
- Gender: Female
- Nationality: Indian
Timeline
Senior Customer Executive
Beyours Essential Pvt. Ltd
12.2023 - 11.2024
Visa Executive
Le Tour De World Pvt.Ltd.
07.2023 - 12.2023
Executive
S.B Associates
01.2023 - 07.2023
Bachelor of Arts - English Honours
Delhi University
10th + 12th - Commerce With IP
KSK Academy Public School
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