CHANCHAL KUMARI
Bengaluru
Summary
Dynamic Senior Process Executive with over three years of experience driving resource optimization and enhancing client service levels. Expertise in validating processes and identifying discrepancies to boost overall customer satisfaction. Strong leadership and problem-solving skills foster collaboration within teams, ensuring effective training and adherence to standard operating procedures. Committed to continuous improvement and delivering insightful feedback that enhances operational efficiency.
Overview
3
3
years of professional experience
Work History
SENIOR PROCESS EXECUTIVE
COGNIZANT TECHNOLOGY SOLUTIONS
10.2021 - 03.2025
- Worked with project managers to develop and implement strategies for resource optimization.
- Learned and followed all process policies and procedures, resulting in fewer mistakes and improved client SLA.
- Validating recorded call to identify discrepancies, scams and overall customer satisfaction.
- Provide feed back to higher authority about area of improvement for the process.
- Educating team member on project SOP and process related queries.
- Trained new joiners on process knowledge and SOP.
- Created reports and documents as requested by the Team Lead.
Education
B.COM -
ST. ANNES FIRST GRADE COLLEGE FOR WOMEN
06.2020
PUC - undefined
ST. JOSEPH'S GIRLS PU COLLEGE
07.2017
SSLC - undefined
ST. JOSEPH'S CONVENT GIRLS HIGH SCHOOL
05.2015
Skills
- Leadership
- Attention to Detail
- Problem Solving
- Excellent Communication Skills
- Collaboration & Teamwork
- Team Player
- Ability to Learn Quickly
Languages
English
Hindi
Kannada
Timeline
SENIOR PROCESS EXECUTIVE
COGNIZANT TECHNOLOGY SOLUTIONS
10.2021 - 03.2025
PUC - undefined
ST. JOSEPH'S GIRLS PU COLLEGE
SSLC - undefined
ST. JOSEPH'S CONVENT GIRLS HIGH SCHOOL
B.COM -
ST. ANNES FIRST GRADE COLLEGE FOR WOMEN
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