CHANCHAL KUMAR VERMA
New Delhi
Summary
To obtain a position that will utilize my skills and abilities in best possible way while helping to develop my professional skills and widening my knowledge in banking operations and business development.
Overview
15
15
years of professional experience
Work History
Branch Operations Manager
AU SMALL FINANCE BANK
New Delhi
12.2023 - Current
- Managed daily branch operations and ensured compliance with regulatory standards.
- Oversaw staff performance and provided training for skill development.
- Implemented process improvements to enhance customer service efficiency.
- Coordinated with cross-functional teams to streamline transactional workflows.
- Resolved customer complaints in a timely manner.
- Reviewed customer account information for accuracy and completeness.
- Ensured compliance with banking regulations and policies.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Educate clients on new products and services to increase customer engagement with the brand.
Branch Operations Manager
RBL BANK LTD
09.2022 - 12.2023
- Processing and checking of AOF, Customer instructions
- Handling deceased and legal cases.
- Locker Allotment and surrender.
- Monitoring suspense account.
- Lobby & Counter Management
- Query Resolving and Complaint Handling
- Handling Branch audit
- Generating leads and cross-selling of the bank’s products and TPP.
Teller Authorizer
HDFC BANK LTD
09.2016 - 09.2022
- Handling and monitoring all Retail Branch Operations
- Ensuring effective execution of branch operations timely and error free processing of branch transactions.
- Ensuring highest service standards are maintained for servicing the clients with minimum TAT
- Expertise in handling operations in compliance to rules and regulation laid down by the organization
- Deftness in understanding client’s requirement and resolving their queries
- Ensuring strict adherence to bank laid down process
- ATM Verification
- Lobby & Counter Management
- Query Resolving and Complaint Handling
- Checked and Tallied Dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable on a day-to-day basis reconciliated and maintained suspense accounts register as per the required format.
- Reporting suspicious transaction if any observed.
- Outward & Inward Remittances Authorizations
- Maintaining branch CRL for both INR and FCY cash
- Handling Branch audit
- Generating MIS reports and documentation at the end of the month
Teller Authorizer
Kotak Mahindra Bank
06.2012 - 09.2016
- Analyzed the flow of cash to improve efficient customer transactions
- Manage bank vaults to ensure correct cash balances and branch cash limit for both INR & FCY cash
- Executed all transactions within specified TAT (Average of 350 transactions in a day)
- Complied with specified teller limits and laid down Audit Process
- Prepaid card operations (Forex cards, Gift Cards, Money Plus Cards etc)
- Handling non cash transaction like RTGS, NEFT, DD/MC, Remittance etc
- Corporate Salary Processing (Salary Details verification, salary input)
Associate
IDBI Bank RPU
05.2010 - 06.2012
- In Account Opening Department.
- Handling all Account related issues and IP funding
Education
B.A -
Hazaribagh University
Jharkhand01.2006
12th -
Vistaphit Maha Vidyalay
Bokaro01.2003
Skills
- Operations Management
- Anti Money Laundering
- Customer Acquisition & Retention
- Cross Selling
- Regulatory compliance
Notable Highlights
- Qualified month on month Star Service Excellence Award
- Qualified RFTX Contest
Languages
English, Hindi, Bengoli
OTHER AREAS OF PARTICIPATION
Scout Cadet Form Bokaro Steel City (Jharkhand) attended many camps
Disclaimer
I hereby declare that all the particulars mentioned above are true to the best of my knowledge and belief. Place: NEW DELHI Date: (CHANCHALKUMAR VERMA)
STRENGTHS
- Efficient time-management.
- Leadership Quality
- Ability to work in a team
- Patience
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Branch Operations Manager
AU SMALL FINANCE BANK
12.2023 - Current
Branch Operations Manager
RBL BANK LTD
09.2022 - 12.2023
Teller Authorizer
HDFC BANK LTD
09.2016 - 09.2022
Teller Authorizer
Kotak Mahindra Bank
06.2012 - 09.2016
Associate
IDBI Bank RPU
05.2010 - 06.2012
B.A -
Hazaribagh University
12th -
Vistaphit Maha Vidyalay
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