Chanchal Prakash Agarwal
Windows Administrator
Modinagar
Overview
19
19
years of professional experience
2
2
Certifications
1
1
Language
Work History
System Admin 2
Stefanini India Pvt. Ltd., Noida
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Sr. System Engineer
Tek Travel Pvt. Ltd. (Tbo.com), Gurugram
03.2022 - 09.2022
- Performed root cause analysis to provide resolutions for production issues.
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
- Provided expert guidance on best practices in systems engineering, improving team performance and product quality.
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
Senior Specialist
HCL Technologies Ltd, Noida
04.2020 - 02.2022
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Enhanced team productivity by implementing efficient project management strategies.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Supported department leadership in implementing new policies, procedures and controls.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Workplace Support Engineer
H R India, Noida (Contractual with DXC Technology)
01.2019 - 03.2020
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Connected to computer of client using remote link to install programs and applications.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
System Analyst
Hindustan Coca-Cola Beverages (P) Ltd, Ghaziabad (Contractual)
04.2011 - 06.2018
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Implemented strategic IT initiatives, contributing to overall company growth and success.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Spearheaded efforts to adopt emerging technologies within the organization, keeping pace with industry advancements.
Customer Support Engineer
Microchip Infotech Systems Pvt. Ltd, Delhi
08.2010 - 03.2011
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
Asst. System Administrator
ITS Center for Dental Studies & Research, Ghaziabad
12.2008 - 08.2010
- Conducted thorough performance analysis to identify areas of improvement in existing systems architecture.
- Enhanced data protection by implementing regular backups and disaster recovery plans.
- Managed inventory of IT assets effectively, ensuring accurate tracking of equipment usage and life cycles throughout the organization.
- Ensured compliance with industry standards and regulations through diligent auditing practices.
- Streamlined processes for faster troubleshooting and problem resolution.
- Maintained current software licenses for computers and mobile devices.
- Contributed to successful system migrations through careful planning and execution of tasks.
- Evaluated new technologies for potential implementation, staying current on industry trends and best practices.
- Collaborated with cross-functional teams to improve overall IT infrastructure.
- Reduced downtime by quickly diagnosing and resolving complex technical problems.
- Assisted in developing comprehensive documentation for systems and procedures, improving knowledge sharing within the team.
Technical Support Engineer
Technoware System India Pvt. Ltd, Noida
05.2007 - 08.2008
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
Education
MBA - IT
Dr. C V Raman University
01-2015
B.Com. - undefined
C.C.S. University
Meerut, India01-2004
Intermediate - undefined
U.P. Board
Allahabad, India01-2001
High School - undefined
U.P. Board
Allahabad, India01-1999
Skills
SERVER EXPERIENCE:
Active Directory:
1- Installing, configuring, managing and troubleshooting Active Directory Services on Windows 2003, 2008, 2012, 2016, 2019 and 2022 server
2- Managing Users and groups
3- Commissioning and decommissioning domain controllers
4- Creating Site, Site Link, Site Link Bridge and managing Site Replication
5- Performing FSMO Roles Transfer and Seizing
6- Performing Offline Defragmentation of Active Directory
7- Active Directory backup, Restore and disaster recovery
8- Creating, deleting and managing Group Policies, assign policies as per Organization need
9- Creating and managing Group Policy templates
10- Software installation through Group Policy
11- Creating, removing and managing Trust between domains and Forest
12- Enabling and disabling Global Catalog and UGMC on domain controllers
13- Managing site cost
14- Implement AD server configuration as per customer need
Installing, configuring, administering & troubleshooting Microsoft Windows 2003, 2008, 2012, 2016, 2019 and 2022 Server
Certification
Adv. Diploma in Computer Hardware & Networking from Net.Xprt. India Ltd, Noida, in May 2007
PERSONAL DOSSIER
Father’s Name: Late Shri Devki Nandan Agarwal Date of Birth: 15th Dec, 1984 Gender: Male Marital Status: Single Nationality: Indian
Timeline
System Admin 2
Stefanini India Pvt. Ltd., Noida
02.2023 - Current
Sr. System Engineer
Tek Travel Pvt. Ltd. (Tbo.com), Gurugram
03.2022 - 09.2022
Senior Specialist
HCL Technologies Ltd, Noida
04.2020 - 02.2022
Workplace Support Engineer
H R India, Noida (Contractual with DXC Technology)
01.2019 - 03.2020
System Analyst
Hindustan Coca-Cola Beverages (P) Ltd, Ghaziabad (Contractual)
04.2011 - 06.2018
Customer Support Engineer
Microchip Infotech Systems Pvt. Ltd, Delhi
08.2010 - 03.2011
Asst. System Administrator
ITS Center for Dental Studies & Research, Ghaziabad
12.2008 - 08.2010
Technical Support Engineer
Technoware System India Pvt. Ltd, Noida
05.2007 - 08.2008
B.Com. - undefined
C.C.S. University
Intermediate - undefined
U.P. Board
High School - undefined
U.P. Board
MBA - IT
Dr. C V Raman University