Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHANCHAL RAJPUT

Mumbai

Summary

Dynamic Assistant Facility Manager with extensive experience at Citibank N.A., excelling in operations management and vendor relationship management. Proven track record in enhancing facility efficiency and driving employee engagement initiatives. Adept at leading multi-region teams and implementing cost-saving strategies, fostering a collaborative work environment. Resourceful Assistant Facility Manager known for high productivity and efficient task completion. Possess specialized skills in facility maintenance, operations management, and emergency response planning. Excel in problem-solving, communication, and time management, ensuring seamless facility operations and positive stakeholder relationships. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Resourceful professional in facility management, known for high productivity and efficient task completion. Skilled in operations oversight, safety compliance, and sustainability initiatives. Excel at communication, leadership, and problem-solving to enhance organizational efficiency and employee satisfaction. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

14
14
years of professional experience

Work History

Assistant Facility Manager

Citibank N.A
Mumbai
10.2023 - Current
  • Company Overview: Part of Citibank's operations managed by ISS Facility Services.
  • Managing the operations of the West region with the current KRA and a bigger team.
  • Part of Citibank's operations is managed by ISS Facility Services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Assistant Facility Manager

Citibank N.A
Gurgaon
08.2022 - 10.2023
  • Company Overview: Part of Citibank's operations managed by ISS Facility Services.
  • Managed operations of the North and East regions, with a focus on cost control and savings.
  • Oversaw vendor management and general admin services.
  • Conducted employee engagement activities.
  • Part of Citibank's operations is managed by ISS Facility Services.
  • Responsible for daily communication between tenants, contractors and other stakeholders regarding facility management activities.
  • Supervised vendors and contracts to support office environment.

Associate Program Manager

Great Learning
Hyderabad
07.2020 - 07.2023
  • Focused on learner engagement and program management.
  • Managed operations and learners for the Data Science and Engineering Program.
  • Managed external client and business partner relationships.
  • Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
  • Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
  • Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.

GRH cum Assistant Faculty Manager

Standard Chartered Bank
Delhi
11.2018 - 03.2020
  • Handled general administration and facilities management
  • Handled soft services for central Delhi branches, ensuring facility maintenance
  • Managed client relationship and preparation of operational reports

Sr. Faculty Executive

Citicorp Services – I Pvt. Ltd
Delhi
04.2016 - 07.2018
  • Focused on facility management and operational efficiency.
  • Managed vendor management, cafeteria services, and engaged with internal clients.
  • Oversaw operations, including procurement and employee services.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Asset Executive

Citibank N.A
Delhi
07.2014 - 03.2016
  • Assured smooth facilities and operational management.
  • Coordinated employee reimbursements and operational reporting.
  • Led initiatives to improve customer service levels throughout organization.
  • Maintained updated knowledge through continuing education and advanced training.

Front Desk Executive

Citibank N.A
Delhi
03.2012 - 06.2014
  • Established and maintained administrative processes.
  • Handled front desk responsibilities and managed cafeteria services.
  • Organized employee engagement events.
  • Updated existing records in the company database system.
  • Prepared daily reports on customer inquiries, complaints, or comments.

Customer Service Representative

Hewlett Packard – Serco BPO
Delhi
04.2011 - 01.2012
  • Supported customer service operations
  • Provided customer service and maintained process reports
  • Coordinated with logistic teams for issue resolution

Education

Post-Graduation -

WE School, Welingkar Institute
Mumbai
04.2025

Bachelor's Degree -

Delhi University
Delhi
01.2011

Senior Secondary -

C.B.S.E. Board
Delhi
01.2008

High School -

C.B.S.E. Board
Delhi
01.2006

Skills

  • Communication and Interpersonal Skills
  • Supplier contracts management
  • Quick learning ability
  • Operations management expertise
  • Expert in managing multi-region operations
  • Vendor relationship management
  • Employee training
  • Team building
  • Conflict resolution
  • Decision-making
  • Facilities operations
  • Multitasking capacity
  • Leadership and supervision
  • Facility updating
  • Vendor management
  • Cost control
  • Data analysis
  • Operational efficiency
  • Adaptability and flexibility
  • Cost reduction strategies
  • Database maintenance
  • Equipment installations and maintenance
  • Groundskeeping
  • Problem-solving aptitude
  • Planning and scheduling
  • Teamwork and collaboration
  • Facility inspections
  • Staff supervision
  • Analytical thinking
  • Meeting coordination
  • Goal setting

Timeline

Assistant Facility Manager

Citibank N.A
10.2023 - Current

Assistant Facility Manager

Citibank N.A
08.2022 - 10.2023

Associate Program Manager

Great Learning
07.2020 - 07.2023

GRH cum Assistant Faculty Manager

Standard Chartered Bank
11.2018 - 03.2020

Sr. Faculty Executive

Citicorp Services – I Pvt. Ltd
04.2016 - 07.2018

Asset Executive

Citibank N.A
07.2014 - 03.2016

Front Desk Executive

Citibank N.A
03.2012 - 06.2014

Customer Service Representative

Hewlett Packard – Serco BPO
04.2011 - 01.2012

Post-Graduation -

WE School, Welingkar Institute

Bachelor's Degree -

Delhi University

Senior Secondary -

C.B.S.E. Board

High School -

C.B.S.E. Board
CHANCHAL RAJPUT