Chanchala Sharma
Senior Sales Counsellor
Faridabad
Summary
Accomplished Senior Counsellor at Maya Academy Of Advanced Cinematic, adept in team leadership and counseling psychology, significantly enhanced sales targets and student engagement. Leveraged data management to surpass enrollment goals, demonstrating exceptional multitasking and people management skills. Achieved notable customer satisfaction through innovative strategies and a proactive approach, contributing to sustained company growth.
Overview
8
8
years of professional experience
Work History
Maya Academy Of Advanced Cinematics (MAAC)
Senior Counsellor
01.2024 - 01.2025
- Responsible for Revenue & Business Operations of entire faridabad City. Took enrollment & activation of 30+ per month.
- Sales - To achieve sales & Revenue target monthly run rate of 40 Lakhs INR Revenue in the market. Maintained Top 10th Position in among North Zone and 21st Position in entire PAN India level, through out the year.
- Strategic thinking and planning skills to develop and implement to achieve sales and collection target.
- Leading and mentoring sales team (5+) supporting them for the end to end closure.
- Analyzing sales data to identify trends, challenges and opportunities for improvement
- Building and maintaining strong relationships with students and parents to get references.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Byju's The Learning App
Service Counsellor
01.2022 - 01.2024
- Recognized as BEST Employee for the year to generate references among entire North Zone 4 times.
- Consistently recognized as Top SC of the Zone.
- Customer Experience - Ensuring High NPS amongst each unit. Retention Percent remained to 94% during the stint.
- People Management - Supporting CSM and team to crack deal for revenue generation.
- Manage entire centre (staff & students) as a supporting system and help to smooth their work.
- Taking motivational seminars in schools to make successful school activities and supporting to marketing team of the centre.
- Counseling students and parents about our courses and competition exams landscape.
- Handling refunds and retention at the centre.
Scholastic India Pvt. Ltd
Sales Executive
06.2021 - 12.2021
- Achieve designated admission targets of enrollments from the qualified sales leads.
- Facilitate data management, team management and managing/ preparing MIS Developing strategies to boost the company's side and overall growth.
- Building pipeline to convert the prospect to an end customer which helps in generating revenue.
- Responding customer's request, offering excellent support and tailored recommendations to address needs.
- Organize peer counseling programs.
- Self-motivated, with a strong sense of personal responsibility.
Aakash Educational Services Limited
Admission Support Officer
01.2020 - 01.2021
- My job role is to work as an academic counsellor and sell the ed-tech product on B2C level, thereby exploring customer channel.
- Sales - Achieving the monthly sales target with high NPS across team.
- Be a pro-active and overall team player by working closely with other team members to ensure that overall company objectives are met.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
Baleswari Education Point
Head Counsellor
07.2017 - 09.2019
- Met with students in-person and spoke over telephone to help students construct class schedules.
- Counseling students and parents about our courses and competition exams landscape .
- Mentored low achieving students to develop plans for grade improvements.
- Responsible for increasing sales and providing market thrust of the brands.
- I was responsible for admission process & documentations, batch formation, giving career updates to the students related to the Govt jobs.
Education
MBA - Human Resources Management
Symbiosis University
Pune, India 04.2001 -
Bechalor Of Commerce
Delhi University
New Delhi, India05.2019
Skills
Team Leadership
People Management
Customer Satisfaction
Self Motivated
Multitasking
Objection Handling
Data Management
Counseling Psychology
Timeline
Maya Academy Of Advanced Cinematics (MAAC)
Senior Counsellor
01.2024 - 01.2025
Byju's The Learning App
Service Counsellor
01.2022 - 01.2024
Scholastic India Pvt. Ltd
Sales Executive
06.2021 - 12.2021
Aakash Educational Services Limited
Admission Support Officer
01.2020 - 01.2021
Baleswari Education Point
Head Counsellor
07.2017 - 09.2019
MBA - Human Resources Management
Symbiosis University
04.2001 -
Bechalor Of Commerce
Delhi University
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