Chand pasha R
Bengaluru
Summary
To work hard with great loyalty, sincerity and give my best to extract the qualities inherent in me to get a challenging career in an international hotel chain. I am accountable, responsible, willing to learn and adapt myself according to environment to explore my potential in various arenas.
A competent professional with 11 years of experience in the areas of Retail Store Operations, Quick Service Restaurants, Sales & Marketing and Team Management. A strategic planner with proven abilities in managing business operations and expertise in determining company’s mission & strategic direction. Experience in managing & executing various promotional activities / events and escalating business, profitability and market coverage. Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with product and service norms and effective communicator with excellent relationship building and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Store Manager
Star Hyper- A TATA & TESCO Enterprise
11.2023 - Current
- Managed day-to-day store operations, ensuring efficient customer service and sales growth
- Supervised and trained a team of [number] employees to achieve sales targets and maintain high customer satisfaction
- Implemented visual merchandising strategies to enhance store appearance and promote products
- Analysed sales data and market trends to develop effective sales strategies and improve inventory management
- Ensured compliance with company policies, safety regulations, and quality standards
- Successfully increased sales by 6.5cr to 7.65cr within 1 year through effective team management and sales strategies
- Improved customer satisfaction ratings by 70% in NPS through enhanced customer service training and initiatives
- Reduced inventory shrinkage by 0.4% with Budget of 0.65% through implementation of effective inventory management practices
- Skills Used: Team management and leadership, Sales strategy and planning, Customer service and relations, Inventory management and control, Visual merchandising and store display, Data analysis and interpretation
Assistant Store Manager
Dmart
Bangalore
09.2019 - 11.2023
- Handling Dmart Store operations in Bangalore as Assistant store manager with team Size of 300 Staffs which includes Department Managers, Officers, Sales Associates, Promoters, House keeping, Facilities Departments
- Adherence to Process, Store growth, Stock positions with good offers, Regular Bench marking to ensure that we are the cheapest retailer in the area
- Authorized signatory for store- Timely Vendor payments, Manpower Management – To Ensure 95% of the budget
- Responsible for all administrative activities at the store
- Staffs planning shift wise, Facility Management Shift wise, Inventory Availability, Maintaining FSSAI norms at Store
- Making sure Customer should Get Right Product, Right Price, Right place and Quantity, Rice Price Board and Quick Check out
- Cleaniness of Store with Proper Hygiene for the Customers, Accounting of Running New Promotions Season Wise at Store
- Analysing Sales Opportunities and working on it, Maintaining Planogram wise Product Availability for the Customers for Quick Check out
- Track and Control on Write off in the store, Daily Physical Inventory Tracking of Shrinkage Articles, Catogery wise Physical inventory, Customer Complaints Handling and care, People management, Process management
Store Manager
McDonald's
01.2013 - 12.2019
- Handled restaurant operations in terms of sales and people recruitment
- Responsible for food safety in the restaurant
- Accountable for keeping the brands standards and running profitable store operations
- Accounted for running new promotions launch in the store and achieving the targets
- Making of Profit and loss account for the store
- Analysing the sales trends and establishing/achieving of targets
- Managing a team of manager and ensuring the schedules are done as per requirement
- Running the new marking promotion to keep the guest interested
- Ensure all the quality checks for the food are in place with the SOPs
- Provide succession pipeline for manager’s development for opening of new outlets
- Taring the new Support functions country head in terms of operation accepts
- Manged the 3 pilot runs like launch of swiggy and online customer feedback and SMEX
- All guest need is being fulfilled and they get a best experience on their visit
- Sales building activities like birthday party, business tie up with the local apartments and collages
- Most Profitable and Resource optimised store in the Cluster
- Was able to develop 3 SWING managers in a short span of 1 year
- Was awarded the best PROFITABLE store in the south market
- Store with Highest no of manager developed in a quarter
- Secured 1st position in both the training course
- 26 Managers developed for the period of one month for the whole region of 23 store
- Was the first one to receive promotion (2 months) prior to the stated time (6 months)
- (McDonald’s)
- Fastest developer in the organisation
- Was Awarded by FRED L TURNER Award for Scoring highest Marks in the Restaurant Leadership Practices Course
Education
PGPMS -
Willingkers college
B.com -
LBS college
Class XII -
S S pre university college
Class X -
Ammar high school
Skills
- Team management and leadership
- Sales strategy and planning
- Customer service and relations
- Inventory management and control
- Visual merchandising and store display
- Data analysis and interpretation
Accomplishments
- Awarded Certificate of Excellence for Full Attendance
- Named as Best student
- House Captain of GREEN House
- Disciplinary In-charge of School
Sports Achievements
- Been Captain of school class team for 1 consecutive years
- Second position in inter-school Chess Competition
- Was awarded the first prize in essay
Cultural Achievements
- Second position in zonal painting Contest
- First position in fancy dress Competition
Career Summary
11, Retail Store Operations, Quick Service Restaurants, Sales & Marketing, Team Management, Team management and leadership, Sales strategy and planning, Customer service and relations, Inventory management and control, Visual merchandising and store display, Data analysis and interpretation
Personal Information
- Hobbies: Cricket, Reading books, Listening to music
- Passport Number: T4510710
- Passport Place Of Issue: Bangalore
- Passport Expiry Date: 03/21/29
- Date of Birth: 05/02/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Native language
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Timeline
Store Manager
Star Hyper- A TATA & TESCO Enterprise
11.2023 - Current
Assistant Store Manager
Dmart
09.2019 - 11.2023
Store Manager
McDonald's
01.2013 - 12.2019
PGPMS -
Willingkers college
B.com -
LBS college
Class XII -
S S pre university college
Class X -
Ammar high school
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