Chanda Jones
Fort Wayne
Summary
Dynamic and reliable professional with extensive experience at Wells Fargo Bank, excelling in customer relationship development and money handling. Proven track record of enhancing customer satisfaction through exceptional service and attention to detail, while consistently achieving sales goals. Strong work ethic and team collaboration skills contribute to a positive and efficient work environment.
Overview
2026
2026
years of professional experience
Work History
Bank Teller
Wells Fargo Bank, N.A.
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assisted clients with account inquiries, enhancing overall customer satisfaction and retention.
- Maintained cash drawer integrity through regular balancing and reconciliation procedures.
- Educated customers on banking products, promoting usage and increasing branch engagement.
- Collaborated with team members to streamline operations, improving workflow efficiency.
- Resolved customer complaints effectively, fostering positive relationships and trust in services provided.
- Executed daily reports on transaction activity, ensuring compliance with regulatory requirements.
- Supported training of new tellers by sharing best practices and operational procedures.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers with compromised debit cards and issued new credentials.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Placed orders for customer checks and verified starting numbers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.
Cashier
Target
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers in locating products, enhancing overall shopping experience.
- Managed cash register operations, ensuring efficient handling of cash and credit transactions.
- Maintained cleanliness and organization of checkout area to promote a positive environment.
- Collaborated with team members to optimize store layout for improved customer flow.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
- Trained new cashiers on store policies and procedures to ensure compliance and efficiency.
- Monitored inventory levels at checkout stations, facilitating timely restocking efforts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
McDonald's
- Processed transactions accurately and efficiently at checkout, enhancing customer satisfaction.
- Assisted customers with product inquiries and provided recommendations to improve shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with store standards.
- Handled cash, credit, and gift card transactions, consistently following security protocols.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on register operation and customer service best practices.
- Resolved customer complaints effectively, maintaining positive store reputation and loyalty.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Various Jobs
Temp Agency
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cafeteria Assistant/Production Worker
Fort Wayne Community Schools Nutrition Process Cen
08.2023 - Current
- Assisted in meal preparation and service, ensuring adherence to food safety guidelines.
- Supported inventory management by restocking supplies and monitoring expiration dates.
- Assisted customers with inquiries regarding menu items and dietary restrictions.
- Operated kitchen equipment following safety protocols and manufacturer instructions.
- Participated in staff training sessions to enhance knowledge of food handling procedures.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Restocked condiments, beverages, and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Served food according to temperature, safety, and presentation guidelines.
- Notified management of product and supply shortages to reduce disruption in availability.
- Contributed ideas during staff meetings to consistently improve service quality and customer satisfaction.
- Implemented inventory control measures to reduce food waste and save on operational costs.
- Supported kitchen staff by assisting with food preparation, improving overall efficiency of meal production.
- Monitored portion sizes closely to minimize waste while still satisfying customer expectations.
- Maintained proper food storage techniques to ensure freshness and prevent contamination.
Cafeteria Assistant
Fort Wayne Community Schools
12.2016 - 05.2023
- Maintained cleanliness of dining areas and kitchen facilities for optimal hygiene standards.
- Collaborated with team members to efficiently serve meals during peak hours.
- Contributed to positive dining experiences through friendly customer interactions and service support.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Tracked meal purchases and accepted payments at cash register.
- Provided exceptional customer service by addressing questions or concerns promptly and professionally.
- Provided exemplary service to students, staff, and visitors.
- Prepared and served meals with attention to dietary restrictions, ensuring all customers'' needs were met.
- Trained newly hired staff members on proper food handling procedures, fostering a culture of safety and hygiene within the team.
- Promoted healthy eating habits among students by incorporating nutritious options into daily menus.
- Enhanced customer satisfaction by providing efficient and friendly service in the cafeteria.
- Participated in regular safety training sessions, maintaining a safe working environment for all employees.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
- Adhered to safety protocols and quality standards consistently
- Assisted in maintaining clean and organized work areas
- Collaborated with team members to meet production goals
- Followed production schedules to ensure timely completion of tasks
- Participated in training programs to enhance operational skills
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Supported new staff, facilitating quicker adaptation to production environment.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Restocked condiments, beverages, and utensils per expected use levels.
- Served food according to temperature, safety, and presentation guidelines.
- Notified management of product and supply shortages to reduce disruption in availability.
- Supported kitchen staff by assisting with food preparation, improving overall efficiency of meal production.
- Maintained proper food storage techniques to ensure freshness and prevent contamination.
Warehouse Worker
Ingram Book Company
09.1998 - 02.2010
- Operated warehouse equipment to efficiently move and store inventory.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Loaded and unloaded shipments, maintaining safety protocols throughout the process.
- Collaborated with team members to streamline order fulfillment processes.
- Trained new employees on warehouse procedures and safety regulations.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
Education
High School Diploma -
Paul Harding High School
Fort Wayne, IN05.1989
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Stress tolerance
- Time management
- Multitasking and organization
- Team collaboration
- Phone etiquette
- Software proficiency
- Strong work ethic
- Trustworthiness and integrity
- Excellent time management skills
- Customer relationship building
- Positive
- Exceptional customer service
- Friendly
- Reliable
Timeline
Cafeteria Assistant/Production Worker
Fort Wayne Community Schools Nutrition Process Cen
08.2023 - Current
Cafeteria Assistant
Fort Wayne Community Schools
12.2016 - 05.2023
Warehouse Worker
Ingram Book Company
09.1998 - 02.2010
Bank Teller
Wells Fargo Bank, N.A.
Cashier
Target
Cashier
McDonald's
Various Jobs
Temp Agency
High School Diploma -
Paul Harding High School
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