Chanda Yadav
Customer Support Officer
Ghodasar
Summary
Consistently exceeded customer support and service expectations by resolving issues quickly. Knowledgeable and dedicated customer service professional with extensive experience in the IT MNC industry. Solid team player with Emails and live chats and few calls and data processing work positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
AI Chat Bot Trainer
Outlier
Ahmedabad, Gujarat
2024.May - Current
- Managed competing deadlines with efficiency.
- Produced original, creative content for promotional advertisements and marketing materials.
- Developed and pitched story ideas to editors.
- I researched and wrote news stories, articles, and reviews for online publications.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor, or publisher.
- Customized brand message to reach and capture target audience interest and drive engagement.
Customer support officer
Hively Workplace LLP
1 2023 - 12.2023
- Assigned the tasks of handling customer queries via email.
- Recommended products to customers, thoroughly explaining details.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined the support process by implementing new ticketing systems for efficient case management.
Customer support officer
TRI-7 Solution Pvt Ltd
04.2022 - 08.2022
- Assigned the tasks of handling customer queries via live chat.
- Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Streamlined the support process by implementing new ticketing systems for efficient case management.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Monitored ongoing trends in customer feedback, identifying areas for improvement and implementing necessary changes.
- Conducted quality assurance checks on support interactions, providing constructive feedback to peers for continuous improvement.
- Mentored junior team members, sharing industry best practices and fostering an atmosphere of collaboration and growth amongst colleagues.
Digital Marketing Executive
Simprosys Infomedia
06.2020 - 11.2020
- Assigned the tasks of handling customer queries via email.
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
- Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Planned and executed web, SEO, database marketing, and social media advertising campaigns.
- Grew social media following with strategic outreach efforts, influencer partnerships, and engaging content curation.
Support Executive
Advantmed LLP
11.2017 - 03.2018
- Assigned the review cases tasks of handling international.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
- Achieved high levels of client retention through proactive communication strategies.
- Developed knowledge base articles to aid in the resolution of common issues, reducing ticket volume.
Customer Support Executive
Casting Networks
09.2015 - 06.2017
- Assigned the tasks of handling customer queries via live chat.
- Assigned and designated job territories to customer care staff according to performance and history.
- Fostered culture of continuous improvement, encouraging team members to suggest service enhancements.
- Collaborated with product development team to report and address recurrent product issues.
- Implemented mentorship program, raising skill level of junior support staff.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Listened to customers' questions and concerns to provide answers or responses.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Customer Support Executive
Nirvana Solution
07.2014 - 08.2015
- Responsible for handling and solving customer support issues via chats and emails.
- Listened to customers' questions and concerns to provide answers or responses.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Provided personalized support to customers by understanding their unique needs and preferences.
Education
Master's of Commerce -
M.P Mahila College, Ahmadabad
Bachelor's of Commerce - undefined
P.D. Panday College, Ahmadabad
Skills
Possess excellent communication and interpersonal skills
Quick learner and possess creative problem-solving skills
Ability to adapt to new processes within a limited time frame
Familiarize yourself with basic operating systems like Microsoft Outlook, Office, and the Internet
Self-motivator and ability to work in a fast-paced work environment
Ability to convince and satisfy customers
Excellent team player with good learning skill
Complaint Handling
CRM Software
Customer Inquiry Management (CIM)
Trend detection and analysis
Complaint resolution
Quality Control
Customer Service
Microsoft Office
Problem-Solving
Computer Skills
Customer service excellence
Time Management
MS Office
Problem-solving abilities
Understanding Customer Needs
Multitasking
Calm and Professional Under Pressure
Multitasking Abilities
Excellent Communication
Personal Information
- Date of Birth: 07/06/88
- Marital Status: Single
Languages
Hindi
Gujarati
English
References
Will be provided upon request
Timeline
AI Chat Bot Trainer
Outlier
2024.May - Current
Customer support officer
TRI-7 Solution Pvt Ltd
04.2022 - 08.2022
Digital Marketing Executive
Simprosys Infomedia
06.2020 - 11.2020
Support Executive
Advantmed LLP
11.2017 - 03.2018
Customer Support Executive
Casting Networks
09.2015 - 06.2017
Customer Support Executive
Nirvana Solution
07.2014 - 08.2015
Master's of Commerce -
M.P Mahila College, Ahmadabad
Bachelor's of Commerce - undefined
P.D. Panday College, Ahmadabad
Customer support officer
Hively Workplace LLP
1 2023 - 12.2023