CHANDAKA RAJESH
Kakinada
Summary
Results-driven Assistant Manager with 12 years of experience in luxury retail operations. Specialises in gold testing and appraising, ensuring quality control and authenticity. Leads teams to achieve sales targets while enhancing customer relations and streamlining inventory management. Focused on operational efficiency and effective communication to drive business performance.
Overview
1
1
Certification
13
13
years of professional experience
Work History
ASSISTANT MANAGER
Malabar Gold and Diamonds
KAKINADA, ANDHRA PRADESH,INDIA
12.2012 - 09.2025
- Manage, train, and guide a high-performing sales and operations team, driving individuals to achieve and surpass aggressive monthly sales metrics.
- Supervise daily retail showroom operations to ensure pristine presentation, compliance with standard operating procedures, and top-tier service standards.
- Lead the store's gold valuation and exchange division, utilising precise gold testing techniques to verify purity, safeguard company margins, and build client trust.
- Strengthen customer retention through effective relationship building, addressing client grievances immediately, and delivering high-touch hospitality.
- Enforce strict inventory control measures, conducting daily reconciliations, stock audits, and secure management of premium high-value merchandise.
- Trained new employees on company policies and customer service protocols to ensure consistent service delivery. on company policies, customer service excellence, and sales techniques.
- Resolved customer queries by offering clear information and step-by-step solutions to enhance satisfaction. and problems using effective communication and providing step-by-step solutions.
- Identified operational issues and collaborated with team members to develop effective solutions., analysed information and provided solutions to problems.
- Developed and nurtured positive working relationships with colleagues to foster collaboration. courteous and effective working relationships.
Education
Bachelor's Degree - GENERAL
GITAM UNIVERSITY,VISAKAPATNAM
MODERN DIGREE COLLEGE,RAMACHANDRAPURAM01-2018
Skills
- Team leadership
- Gold Appraising
- Inventory control
- Inventory & Auditing Control
- Luxury Retail Operations
- Retail management
- Sales Strategy
- Retail Technology Proficiency
- Customer management
- Team leadership
- Gold Appraising
Languages
Telugu
English
Certification
.
- Gold appraiser certification.
Timeline
ASSISTANT MANAGER
Malabar Gold and Diamonds
12.2012 - 09.2025
Bachelor's Degree - GENERAL
GITAM UNIVERSITY,VISAKAPATNAM