Chandan
Gurugram
Summary
Dynamic Team Leader at Indifi Capital Pvt. Ltd. with a proven track record in employee training and problem-solving. Successfully enhanced team performance through effective motivation and collaboration, leading to improved customer satisfaction. Skilled in time management and decision-making, I consistently drive operational efficiency and foster a positive work environment.
Overview
8
8
years of professional experience
Work History
Team Leader
INDIFI Capital Private Limited.
Gurugram
03.2024 - Current
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Kept work areas clean, neat and free of safety hazards to maximise efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Maintained positive working relationship with fellow staff and management.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Motivated team members through recognition programs and performance-based incentives.
- Managed conflict resolution within the team to maintain a positive work environment.
INDIFI Capital Private Limited
Senior Executive
Gurugram
10.2022 - 04.2025
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbour's.
- Negotiated credit extensions and waivers when necessary.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Answered customer questions regarding account discrepancies or problems.
- Maintained accurate records of collection activities in database system.
Collections Executive
Home Credit India Pvt. Ltd.
Gurugram
01.2018 - 08.2021
- Contacting and notifying the customers by phone.
- Achieving daily and monthly collections targets.
- Managing the collection of outstanding payments.
- Handling customer queries and complaints.
- Contacting the customer for their due payment.
- Documenting and maintaining accurate information on an Excel sheet.
Education
B.Com
Indira Gandhi National Open University
Delhi12th
Government Sr.Sec.School.
Ambala Cantt10th
Government High School
Ambala CanttSkills
- Mentoring
- People management
- Team building
- Leadership
- Analytical thinking
- Teamwork and collaboration
- Coaching and mentoring
- Team supervision
- Team motivation
- Problem-solving
Declaration
I solemnly declare that all the information furnished in this document is free of errors, to the best of my knowledge.
Personal Details
Father's Name - Mr. Rajkumar
DOB: - 01/01/1998
Gender - Male
Nationality - Indian
Marital Status - Married
Language - Hindi, English
Permanent Add - Ambala Cantt, Haryana, Pin Code: 133001
Current Address -Nest In PG,Triveni Road, Yeshwantpur Circle. Pin Code-560022, Bengluru, Karnataka. India
Interest and Hobbies
- Watching cricket
- Dancing
- Internet surfing
- Cooking.
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Team Leader
INDIFI Capital Private Limited.
03.2024 - Current
INDIFI Capital Private Limited
Senior Executive
10.2022 - 04.2025
Collections Executive
Home Credit India Pvt. Ltd.
01.2018 - 08.2021
B.Com
Indira Gandhi National Open University
12th
Government Sr.Sec.School.
10th
Government High School