CHANDAN ASHOK MISTRY
Operations
Ambarnath
Summary
Results-oriented Assistant General Manager (AGM) with 18 years of experience in the ATM industry. Proven ability to handle complex operations and lead large teams to achieve organizational goals. Expert in process automation, cost saving, and maintaining high service standards.
Versatile Assistant General Manager with 18 years of experience overseeing daily ATM operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
25
25
years of professional experience
1
1
Certification
3
3
Languages
Work History
Asst. General Manager (Field Services) Operations
Euronet Services India Pvt Ltd
03.2007 - Current
- Team Management: Lead a team of 21 people across the Surveillance, AC, RNM, and UPS sectors.
- Operational Oversight: Conduct quarterly surprise audits and periodic checks on deliverables as per SLA.
- Client Relations: Handle customer escalations pan-India, and attend monthly review meetings to ensure a high rapport.
- Process Improvement: Developed a process-tracking system that saved 20 hours of work per week.
- Financial Control: Oversee monthly billing approvals for vendors, and implement cost-control measures.
Surveyor
IYG Ltd
10.2005 - 03.2006
- Conducted various topical surveys over the phone.
- Managed over 50 surveys per day
Phone Banking Officer
ICICI Bank Ltd
01.2004 - 10.2005
- Handled customer queries regarding all banking activities.
Junior Assistant (Diamond Dept.)
Jewel Art Pvt Ltd
08.2003 - 11.2003
- Managed invoices and daily diamond records.
Executive
Bajaj Auto Finance Ltd.
01.2002 - 07.2003
- Advised on loan schemes and managed the approval process.
Banking Executive
HSBC Bank
05.2001 - 08.2001
- Processed and handled Delivery Instruction Forms (DIF).
Programmer
NIIT Ltd
12.2000 - 03.2001
- Wrote programs in VB Script, Java Script, Visual Basic, and ASP.
- Managed course material language editing and HTML documentation.
Education
MBA - Operations
ICFAI
Mumbai01.2015
T.Y. BCOM - Financial Accounting
SIWS
Mumbai 04.2001 -
HSC - Financial Accounting
SIWS
Mumbai, India01.1997
SSC - Languages
St. Paul's High School
Mumbai, India01.1995
Skills
- Customer escalation management
- Process optimization
- Team management
- Operations management expertise
- Effective strategic planning
- Team leadership development
Accomplishments
- Global Hero Award: Received the highest award in Euronet (2022).
- Star Performer: Awarded for three consecutive years (2011–2013).
- Mentorship: Motivated and mentored junior employees to significantly improve team performance.
Certification
Basic and Advanced Excel (Skill Nations); Currently learning Automation and AI.
Timeline
Asst. General Manager (Field Services) Operations
Euronet Services India Pvt Ltd
03.2007 - Current
Surveyor
IYG Ltd
10.2005 - 03.2006
Phone Banking Officer
ICICI Bank Ltd
01.2004 - 10.2005
Junior Assistant (Diamond Dept.)
Jewel Art Pvt Ltd
08.2003 - 11.2003
Executive
Bajaj Auto Finance Ltd.
01.2002 - 07.2003
Banking Executive
HSBC Bank
05.2001 - 08.2001
T.Y. BCOM - Financial Accounting
SIWS
04.2001 -
Programmer
NIIT Ltd
12.2000 - 03.2001
MBA - Operations
ICFAI
HSC - Financial Accounting
SIWS
SSC - Languages
St. Paul's High School
Reading, Music and Sports
Interest in reading Romantic and light hearted comedy Novels.
Love to listening to songs and sing as well
Enjoy playing Carom, Table Tennis and Volley ball