Chandan Dev

Delivered insights to support business strategies and informed decision-making processes.

Acted as primary contact for subject-specific inquiries, clarifying information for teams and stakeholders.

Collaborated with product, operations, and training teams to ensure accuracy and quality of data.

Developed and reviewed training materials, documentation, and standard operating procedures (SOPs).

Provided in-depth product knowledge to sales and customer success teams, tailoring solutions to client needs.

Conducted market research and competitive analysis to inform business planning with relevant trends.

Mentored new team members by sharing expertise and best practices to enhance onboarding experience.

Identified process gaps and collaborated on implementing effective solutions to drive improvements.

Developed reports, dashboards, and visualizations to effectively communicate findings to stakeholders.

Collaborated with cross-functional teams to identify business needs and deliver strategic analytical solutions.

Created and maintained data models and performance metrics to monitor key business indicators.

Translated complex data into concise recommendations that supported strategic planning efforts.

Led initiatives to optimize processes and enhance efficiency through data-driven analysis.

Mentored junior analysts on best practices, data methodologies, and project execution.

Participated in development of analytical frameworks, ensuring alignment with organizational objectives.

Conducted in-depth data analysis to identify trends and provide actionable insights for business decisions.

Engaged daily with clients to identify staffing opportunities and fulfill needs.

Developed accounts focusing on contractor staffing requirements and ongoing support.

Partnered with stakeholders to identify opportunities for IT and Non-IT Services projects.

Leveraged existing relationships to create new business opportunities through consistent placements.

Demonstrated aggression and target orientation in high-pressure environments while multitasking.

Maintained strong relationships with clients, vendors, and candidates to ensure satisfaction.

Collaborated with Urban Company to enhance operations across India and Australia.

Focused on customer retention to boost loyalty and satisfaction.

Analyzed customer behavior to tailor engagement strategies and communications.

Addressed inquiries by communicating effectively with customers and sales representatives.

Handled customer complaints efficiently, fostering positive relationships.

Developed aggressive retention strategies based on insights from customer feedback.

• Negotiated contract renewals to retain business and ensure ongoing partnerships.

Assessed customer needs to offer tailored plans and services.