Summary
Overview
Work History
Education
Skills
Software
Professional Trainings
Accomplishments
Competencies
Timeline
Generic
CHANDAN GURUNG

CHANDAN GURUNG

Professional
Farnborough

Summary

Highly motivated individual with a friendly and energetic demeanor. Fast learner and hard worker, thriving in challenging environments with flexibility, enthusiasm, and adaptability. Maintaining professionalism at all times is a top priority, excelling as a team player or when working with minimal supervision. Dedicated and result-oriented, capable of delivering under pressure.

Overview

15
15
years of professional experience
4
4
Languages

Work History

Human Resources Consultant

Asporea Human Resources Consultants PVT. LTD.
03.2023 - 12.2024
  • Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
  • Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.

Chef and Cashier Staff

Manito
09.2019 - 02.2023
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
  • Coordinated with team members to prepare orders on time.

Indian Chef

Indian Kitchen
08.2018 - 08.2019
  • Actively participated in planning menus for restaurant and for event catering.
  • Consistently met dietary requirements of guests with allergies or restrictions, designing custom dishes tailored to individual needs.
  • Followed safety measures when operating tandoor for baking and cooking various authentic Indian recipes.
  • Enhanced customer satisfaction by creating authentic and flavorful Indian dishes.
  • Cooked dishes and entrees in tradition of Indian culture, using various spices, rubs and marinades.
  • Collaborated with front-of-house staff to ensure seamless service during peak dining hours.
  • Supervised portion control and plating of items prior to delivery to patrons.
  • Provided input on menu development, incorporating guest feedback to improve overall dining experience.

Reservation Sales Agent

Crown Plaza Hotel
06.2014 - 04.2018
  • Answered incoming phone calls and addressed questions from customers.
  • Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
  • Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.
  • Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Handled billing information over phone.
  • Worked closely with front desk to achieve full occupancy of property.
  • Generated and reported daily revenue report to management to inform decision-making.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Reservation Agent

Movenpick Hotel Jumeirah Beach
11.2013 - 06.2014
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
  • Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
  • Generated and reported performance metrics to management to inform decision-making.
  • Improved team coordination with regular updates on booking policies and procedures, facilitating smoother operations.

Reservation Agent

Park Rotana Hotel
07.2011 - 10.2013
  • Handling FIT, company travel agents, online bookings
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
  • Follow-up LPO or payment (cash or credit card)
  • Updated reservation records with high accuracy, maintaining integrity of booking information.
  • Maintain quality of mystery calls
  • Handling airport transfers
  • Update the billing instructions
  • Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
  • Generated and reported daily revenue report to management to inform decision-making.

Laundry Associate

Park Rotana and Park Arjaan
10.2009 - 07.2011
  • Enhanced laundry operations by implementing efficient sorting and folding techniques.
  • Maintained strict adherence to industry standards for cleanliness, sanitation, and hygiene in all aspects of the job function.
  • Reduced turnaround time by streamlining laundry processes and prioritizing tasks effectively.
  • Utilized advanced stain removal techniques on difficult fabric types, successfully restoring items whenever possible.
  • Responsible for the guests laundry pick-up and delivery in time.
  • Constantly updating the supervisor about the inventory.
  • Supervised the inventory of lost and found items in the hotel.
  • Demonstrated adaptability during peak business periods, adjusting priorities as needed to ensure consistent productivity levels and high-quality outputs.
  • Implemented inventory management practices to maintain adequate stock of cleaning supplies and materials.
  • Managed time efficiently when completing individual tasks while simultaneously supporting teammates'' efforts.
  • Handled delicate fabrics with care, ensuring proper handling methods were employed to prevent damage or fading during laundering processes.
  • Operated commercial-grade laundry equipment proficiently while adhering to requirements outlined in user manuals.
  • Increased efficiency through effective communication with team members regarding workflow progress.
  • Improved customer satisfaction by providing timely and accurate laundry services.
  • Participated in performance reviews and continuously sought opportunities for personal growth and professional development within the role.

Education

Bachelor of Arts -

Sikkim Professional University
Gangtok, Sikkim
04.2001 -

High School Diploma -

Kalika Multiple Campus
Pokhara, Nepal
04.2001 -

Matriculation

Arya Vidyapeeth School
Guwahati, Assam
04.2001 -

Skills

    Recruitment and retention strategies

    Employee relations

    Menu development

    Kitchen management

    Authentic recipes

    Meat marinating methods

    Food safety and sanitation

    Guest experiences

    Travel bookings

    Hotel accomodations

    Customer engagement

    Record preparation

Software

Opera System

Protel reservation System

Pos Machine Operations

Microsoft Office Suite

Professional Trainings

  • Park Rotana Hotel Systems
  • Reservation applications
  • Familiarization of Opera system
  • Learn the steps or SOP of taking a reservation

Accomplishments

  • Awarded as the highest score yearly mystery guest (LRA) for room reservation
  • 100% score for IFH calls
  • 100% score of signature calls (mystery guest call from IHG company)
  • Frequently awarded as a top up-seller

Competencies

  • A highly-motivated person
  • Friendly and energetic
  • Fast learner and hard worker
  • Flexible, enthusiastic and adaptable with challenging environment
  • Capable to maintain professionalism at all times
  • Capable of working with a minimum supervision and be part of a team
  • Dedicated and result oriented and capable to work under pressure

Timeline

Human Resources Consultant

Asporea Human Resources Consultants PVT. LTD.
03.2023 - 12.2024

Chef and Cashier Staff

Manito
09.2019 - 02.2023

Indian Chef

Indian Kitchen
08.2018 - 08.2019

Reservation Sales Agent

Crown Plaza Hotel
06.2014 - 04.2018

Reservation Agent

Movenpick Hotel Jumeirah Beach
11.2013 - 06.2014

Reservation Agent

Park Rotana Hotel
07.2011 - 10.2013

Laundry Associate

Park Rotana and Park Arjaan
10.2009 - 07.2011

Bachelor of Arts -

Sikkim Professional University
04.2001 -

High School Diploma -

Kalika Multiple Campus
04.2001 -

Matriculation

Arya Vidyapeeth School
04.2001 -

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