Chandan HS
Lead Associate - Order Management
Bangalore,Karnataka
Summary
As an experienced Order Management Specialist with over 7 years of experience in the field, I possess a strong track record of streamlining processes and maximizing efficiency. I am highly organized and detail-oriented, with excellent communication skills and the ability to handle high volume orders and resolve any issues promptly. My proficiency in SAP ERP has allowed me to effectively manage backlogs. With my exceptional problem-solving skills and proactive approach, I have consistently met or exceeded targets and received recognition for my contributions from senior management.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Lead Associate- Order Management
TE Connectivity India Pvt LTD
Bangalore
05.2020 - Current
- Responsible for overseeing the entire order management process from start to finish
- Managed team of associates, ensured timely and accurate processing of orders, maintained client relationships, streamlined order management process, implemented new strategies for efficiency, trained new employees on order management procedures, created material master data and rolled out cost for parts, updated Planner checklist on daily basis for Material master, removed or placed the blocks in SAP, raised RMA, credit notes to customers on returns & cancellations, handled direct CCP mailbox and resolved customer queries directly via emails and phones, provided quotations to customers, worked with pricing team to extend (renewal) the quotes on year-end, created Delivery notes for direct customer request, worked actively with Inventory (planning), Warehouse, and Freight teams to ensure an efficient flow of customer orders within the Core Network.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Initiated timely response to emails, voicemails, and written correspondence.
- Worked with colleagues to create prototypes for designs and training materials.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Provided primary customer support to internal and external customers.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Process Associate III
HP Inc
Bangalore
05.2018 - 05.2020
- Responsible for ensuring timely and accurate processing of customer orders
- Communicated effectively with various departments and external partners, developed a deep understanding of the order management process, ensured customer demands were met efficiently, worked on all kind of order entry from public sectors, had knowledge on flow of Order Entry Life cycle from the stage, removed or placed the blocks, test orders, Demo/ Internal orders, raised RMA, credit notes to customers on returns & cancellations.
- Conducted training and applied change management to achieve desired outcomes.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Communicated with customers to address order inquiries, changes and cancellations.
- Input order information into system and updated customer accounts to document and track customer orders.
Procurement Trainee- SAP MM
BEML Ltd
Bangalore
03.2017 - 03.2018
- Gained valuable experience in the field of procurement and supply chain management
- Responsible for creation of RFQ (Manual Tender and E-tender) using SAP & SRM module
- Assisted in creating purchase orders and tracking deliveries, prepared Comparative Statements using SAP & SRM module, placed Purchase Requisition & Purchasing Orders in SAP, created Subcontracting PO in SAP, created PO Amendment in SAP, coordinated with Stores, Quality, Production, finance, Planning.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Education
Bachelor of Computer Applications - BCA
IEC University
India 03.2016 - 02.2024
Diploma in Mechatronics -
RJS Polytechnic
India 01.2023 - 02.2024
SSLC(X) - SSLC
Lawrence High School
India 07.2020 - 06.2024
Skills
SAP ERP Experiencedundefined
Websites
Awards
- Star Award- Productivity Toper, Ace of initiative.
- Living the HP way FY18
- Spot & Emerging Award
- ECE (Extraordinary Customer Experience)
- Best Performer of the team
Certification
SAP MM Certification
Timeline
Diploma in Mechatronics -
RJS Polytechnic
01.2023 - 02.2024
SSLC(X) - SSLC
Lawrence High School
07.2020 - 06.2024
Lead Associate- Order Management
TE Connectivity India Pvt LTD
05.2020 - Current
Process Associate III
HP Inc
05.2018 - 05.2020
Procurement Trainee- SAP MM
BEML Ltd
03.2017 - 03.2018
Bachelor of Computer Applications - BCA
IEC University
03.2016 - 02.2024
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