Chandan Kumar
Management Consultant
Bangalore, chandan
Summary
Diligent Senior Product Manager offering more than 8 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of expertise in solutions’ consulting, business analytics, digital marketing strategies and product management; with wide exposure in the ever-changing consumer goods domain, healthcare , Oil and Gas , Banking, Supply Chain and automotive industry.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
Product Manager
PWC Acceleration Centre US Advisory
04.2021 - Current
- Major Healthcare Organization - Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Business Transformation of a complete manual healthcare CRM system of Provider Network System into Salesforce CRM.
- Led the engagement right from requirement workshops, design sessions, solutioning to product and feature level requirement.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Major Commercial Banking Firm - Led the entire engagement working as a product owner from PWC Side using Salesforce Financial Cloud Technologies
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Prioritized roadmap in order to achieve product goals and metrics.
- Liaised with clients to better understand business needs and current market landscape.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process
- Clearly demarcated the project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
- Energy and Utility Company - Advisory Services for the entire CRM implementation to bring the entire gamut of Gas and Business Enablement offering for New York City
- Analyzed the entire Legacy system Architecture and proposed solutions for the Digital Transformation of the same into Salesforce CRM
- Led the entire program Cadence from PWC side - including budgeting, incremental product innovation and timely and adequate delivery of product and services.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Product Owner - Digital Transformation
Deloitte Touche Tohmatsu India LLP
Bangalore
07.2019 - 04.2021
- Oil and Natural Gas Company - Digital Transformation of a major Global Oil and Natural Gas Company for its entire End to End Supply Chain Management of LNG in the Middle East using Salesforce Platform Features
- Established an entire offline process into a pure digital play for the Freight and Cargo Operators of the client.
- Cataloged the entire program cadence into delivery timelines, client agreement phased development approach and the incremental value add to the client
- Owned and prioritized product backlog.
- Delegated the entire Transformation plan to internal stakeholders for the entire product build
- Acted as the Agile Coach Driving the entire implementation on Agile Based Frameworks
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Service Management of Major Healthcare Organization-Product Owner from Deloitte side acting as the face to the client side product management team and implementation of the Case Management for Healthcare Equipments
- Managed concept-to-launch of a field service based CRM implementation for a major healthcare client using salesforce service cloud technologies.
Product Owner
ACCENTURE SOLUTIONS PVT. LTD
Bangalore
05.2017 - 07.2019
- Acted in the capacity of a Senior Business Analyst for Accenture Products and Platforms division for one the major CPG solution
- Accenture CAS using Trade, Promotion and Management Techniques
- Acting as the Associate Product Owner and helping the product management team, especially with respect to refining and managing the product backlog
- Support the team to improve their technical work by reviewing results and establish lessons learned as well as track the improvement
- Manage stakeholders, negotiate, influence, and drive the conversation/meeting and getting consensus from all stakeholders.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Demonstrated strong organizational and time management skills while managing multiple projects.
ASSOCIATE BUSINESS ANALYST
Robert Bosch Engineering and Business Solutions
07.2012 - 03.2014
- Module owner of diagnostics module of airbags for vehicles manufactured by different OEMs
- Gathered and analysed requirements, evaluated diagnostics systems, finalised specifications resulting into an end to end implementation
- Translated high level business requirements into deliverable across the Agile SDLC including user stories, acceptance criteria, test cases, requirements traceability matrix etc.
- Organized daily tasks for better efficiency and use of resources.
Education
MBA - Business Management, Marketing and Systems
Xavier Institute of Management, XIMB
06.2015 - 05.2017
Bachelor of Engineering (B.E - Electrical and Electronics Engineering
Dayananda Sagar College of Engineering
Skills
Retail Solutions
Agile Professional Certified Scrum Master
Microsoft Office MS Excel, MS powerpoint, CloudSalesforce Sales Cloud, Salesforce CRMCloud consulting,Salesforce MarketingCloud and Email specialistBusiness Development
Research and trend analysis
Product development
Business administration
Business planning
Project Management
Strategic planning
Corporate Communications
Pre-Sales
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud
Additional Information
- Achievements/Tasks Achievements/Tasks
Certification
Salesforce Admin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Product Manager
PWC Acceleration Centre US Advisory
04.2021 - Current
Salesforce Email Specialist
04-2020
Salesforce Marketing Cloud Consultant
04-2020
Product Owner - Digital Transformation
Deloitte Touche Tohmatsu India LLP
07.2019 - 04.2021
Salesforce Sales Cloud
03-2019
Agile Scrum Master
03-2019
Salesforce Admin
01-2018
Product Owner
ACCENTURE SOLUTIONS PVT. LTD
05.2017 - 07.2019
MBA - Business Management, Marketing and Systems
Xavier Institute of Management, XIMB
06.2015 - 05.2017
ASSOCIATE BUSINESS ANALYST
Robert Bosch Engineering and Business Solutions
07.2012 - 03.2014
Bachelor of Engineering (B.E - Electrical and Electronics Engineering
Dayananda Sagar College of Engineering