Chandan Kumar
South West Delhi
Summary
Proven Analyst at GlobalLogic, adept in conflict resolution and Microsoft Excel, enhanced customer loyalty through exceptional problem-solving and active listening. Expertly managed high-stress situations, ensuring swift resolution of customer complaints, leading to increased repeat business. Demonstrates critical thinking and computer proficiency, contributing to efficient custome Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Analyst
GlobalLogic
Gurgaon
01.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
B.tech - Computer Engineering
Guru Gobind Singh Indraprastha University
New Delhi, India10.2019
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Customer Service
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Client Relations
Timeline
Analyst
GlobalLogic
01.2020 - 11.2022
B.tech - Computer Engineering
Guru Gobind Singh Indraprastha University