Chandan Kumar

• Working on service now, monitoring ageing incidents, and keeping the DO team's SLA at 95%.
• Working with cybersecurity team to remediate the vulnerability reported by Qualys for Endpoint and suggesting the remediation.
• VIP assistance to VPs during their visit, as well as event management such as team gatherings and live events.
• Working with the team on automation & shifting the recurring tasks, I conducted shadow IT sessions with different teams to learn and understand new technology.
• Conducting daily calls across all IDC locations to work on new hire laptop allocation for a smoother and better onboarding experience.
• Weekly IT DO meeting with procurement to discuss new requirements and progress.
• Maintaining the IT asset management system via ServiceNow & ensuring that all assets are recorded and updated/removed when required.
• Using Absolute to trace, protect, and disable stolen or missing assets like Windows & Mac.
• Using the JAMF Pro server to perform inventory & device enrollment.
• Providing network support during network upgrade or failure for switches, firewalls, access points, and SD-WAN.
• Sound knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, etc.
• Sound knowledge of Intune.
• Using Gen-AI to automate recurring manual tasks with the help of the Gen-AI team, and managing those automation posts that go live.
• IT asset management, IT auditing, and compliance.
• Taking technical round Interview for new hire for our team.
• Timely monitoring of IT assets that are EOL and disposing of them using Lenovo's asset recovery service or donating them as per company policy.
• Conducting quarterly internal audits and helping external auditors during a yearly audit for IT by providing the required information.
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Experience:

• Providing network support during network upgrade or failure for switches, firewalls, access points, and SD-WAN.
• ISP coordination and vendor management.
• Managing overall IT infrastructure. monitoring daily IT operations, including operating systems, security tools, applications, servers, firewalls, switches, access points, email systems, laptops, desktops, software, and hardware.
• IT budgeting and procurement and ensuring cost-effectiveness.
• Vendor management and ensuring timely payment for interrupted service.
• Experience with leading the IT team, ensuring smooth onboarding & offboarding of employees, and Providing IT clearance to the HR team.
• Experience with Elixer, Fresh Service as a ticketing tool and tracking all incidents and service requests using the SLA.
• Conducting 1:1 connect with the team every month to discuss KPI & work-related challenges.
• Experience with procuring new/replacement hardware Eg Laptop, IT Accessories, including servers, firewalls, switches, SD-Wan, access points, etc., based on the business requirement.
• Experienced in building robust network infrastructure.

Honors / Awards:

• Global Desktop Operations Excellence Award 2023-24.
• Night Of the Town Award – From the finance team for going beyond and recovering their critical data in 2025.
• Night Of the Town Award – For fulfilling the expedited onboarding request of 120 FTE in a single day in 2024.
• Global Desktop Operations Excellence Award 2024-25.
• One Hitachi Vantara (HVKK Integration) project in FY24. (Travelled to Japan)

• Reporting to COO “Chief Operating Officer” and leading IT team and IT Infra.

Honors / Awards:

• Received Sparkle Award in Oct 2019 for the Successful implementation of network systems at the Bangalore New Office.
• Hi-Life Reward in 2020 – Towards taking ownership.
• Night Of the Town Award – Towards taking ownership 2021.
• Night Of the Town Award – India LP Shortage Taskforce 2021.
• Night Of the Town Award – Smooth new hire onboarding experience etc.
• Q1 FY21 Top Performers and Contributors.
• Night Of the Town Award – Towards taking ownership 2022.
• Excellent End-User Support 2022.
• Night Of the Town Award – 100% accuracy during external IT Audit 2021-22.

Company Overview:

Fisher & Paykel Healthcare India Pvt. Ltd is a New Zealand-based company that manufactures critical medical devices and does sales in India and many other countries, where I take care of the IT infrastructure for India & Sri Lanka operations with the help of a team.

Travelled to Sri Lanka and the Maldives for IT Infrastructure setup during the annual sales meet.

Fisher & Paykel Healthcare India Pvt. Ltd is a New Zealand-based company that manufactures critical medical devices and does sales in India and many other countries, where I take care of the IT infrastructure for India & Sri Lanka operations with the help of a team.

Honours / Awards:

• Received General Manager Award in the year 2014-2015.
• Project Undertaken: Successful implementation of IT Infrastructure at Bangalore’s new office during relocation.

• Working for client IBM GPS provides onsite and remote support to the end-users.