CHANDAN KUMAR T N

• Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
• Led training sessions for both internal teams and external clients to ensure efficient product usage.
• Developed strong relationships with key clients, leading to increased account retention and growth.
• Collaborated with cross-functional teams to develop tailored solutions for unique client challenges.
• Established clear lines of communication between technical teams and clients, resulting in faster issue resolution times.
• Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
• Managed more than 30 clients as a Dedicated Account Manager and looked after more than 60 accounts at a time.
• Effectively up-skilled myself with the latest technologies to provide better service to the clients.
• Delivered comprehensive technical support, resulting in reduced downtime for customers.
• Actively implemented AI-based data troubleshooting tools and prompt engineering to enhance internal debugging processes.
• Conducted AI-aware training for client teams to better leverage Adjust’s attribution and analytics platforms.
• Created internal dashboards and data visualizations to reduce issue-resolution turnaround by 35%.

• Managed over 40+ Customers in period of 2 years as Customer Success Manager.
• Ensuring continuous client relationship and helping them with day to day operations.
• Providing product demo and updates to Advertisers/Clients.
• Collecting regular feedbacks and client's interest level of product.
• Making sure client is up to date and familiar with platform and make sure to keep them interested with DSP offerings.
• Acting as middlemen with client and product team and ensuring product is relevant and serves exceptionally for clients.
• Managing end to end funnel by maintaining billing/contracts and other business requirements.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Managed successful negotiation of long-term contract renewals with Advertisers and Ad networks.

• Affiliate Marketing – CPI, CPS, CPT, CPR, CPE.
• Account Manager for Various clients for handling their Performance based ad campaigns.
• Accomplished of On-boarding more than 80 clients for Demand.
• Handled close to 40 clients per day building their campaigns and monitor their activities.
• Increased Daily DRR of Revenue from 2k to almost 45k per day.
• Responsible for their billing and reporting of campaigns on every Month.
• Directly involved in business prospect and revenue generating.

• Bangalore Brand and Video: CPM.
• Account Manager for Brand and Video campaigns.
• Single handedly managed and handled all Brand and video campaigns.
• Responsible for end to end management of Client Campaigns from planning to final reporting of Campaigns.
• Worked on several platforms such as, 1.Liverail 2.Tubemogul 3.Appnexus 4.Jivox - Rich media Platform 5.AOL one for video 6.Adform - Rich media Platform.
• Implementation and optimization of digital display and video campaigns.
• Monitor and optimize campaigns and take all necessary action to achieve KPIs that are required from Clients.
• Been responsible for communication between Sales, Clients, Publishers and Finance team.
• ROI - CPC, CPL, CPV, CPO, CPS.
• Handled CPC, CPL and CPV campaigns for clients, ensuring ROI.
• Managed CPC campaigns both with publishers and RTB.
• Worked on Cake platform for setting up campaigns and Developed back-end tracking URLs to measure campaign results and determine ROI.
• Measuring performance through GA and client reports.
• RTB - Buying, Selling, Deals, PMP.
• 2 years of experience in Appnexus platform for buying and selling of managed inventory.
• Account manager for Managed inventory management using Appnexus platform.
• Sharing of network tags for publishers and handling their accounts.
• Setting up deals and PMP connections as per requirements of clients and campaigns.
• Buying inventory for campaigns in Appnexus and Tubemogul for video and display campaigns.
• Optimizing and planning bids and strategy in RTB for successful completion of campaigns.
• Mobile - CPI, CPR.
• Hands on experience on mobile campaigns.
• Worked on platforms like hasOffer and Ajillion.

Group – EPIP Bangalore Client: Dow Jones.

• Process Involved Trafficking, Optimization, Reporting and end to end campaign Management under Online Advertising.
• Worked two months on process as campaign Manager.
• Using OAS as Ad server.
• Process Involved Creation of Campaigns, Monitoring campaigns on daily basis and Optimizing, reporting and deliver successful completion of campaigns.
• Gained Experience and knowledge on OAS, MS Outlook, and mainly role of campaign Manager in Digital Advertising.
• Managed over 80 campaigns per day for their 13 websites.

Client: Operative.

• Worked as Ad Trafficker for Operative Brazil.
• Process involved MSN Brazil and other local client of Operative with different ad servers and tools.
• Gained knowledge and expertise working with tools for MSN such as MC (Mission Controller), CAT, Ad Expert, Appnexus and Freewheel.
• Process also involved other clients used different tools such as DFP and OAS.
• Process involving Trafficking of creative.
• Creation of Orders, Line and campaigns and building creative and assigning ads to respective lines or campaigns.
• Also involved in QA for ensuring correctness of trafficking and make sure that no error involved in trafficking process.
• Gained Knowledge and expertise in creative trafficking, Validation of creative, types of online Advertising Ad slots, and all terminologies that involved in Ad Operation process.
• Accomplished error free trafficking and received best employee award for 3 months.
• Managed more than 100 creatives, 50-80 campaigns per day.

• For 7 months as PHP Programmer.
• Worked on project of Healthcare Management interactive site.
• Worked on HTML, Javascript and Jquery.
• Successfully performed work handed over to me.