CHANDAN KUMAR JENA
Summary
Experienced in client relationship management, excelling at enhancing customer satisfaction through personalized service and strategic account planning. Expertise lies in utilizing negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Proven track record of leveraging analytical insights to drive client retention and business development.
Overview
9
9
years of professional experience
Work History
Account Manager
Gemini Consulting and Services India Pvt Ltd
10.2021 - Current
- Build and maintain strong, long-lasting client relationships by understanding their needs and delivering tailored solutions
- Identify and pursue new sales opportunities to drive revenue growth and meet
- Serve as the main point of contact for key accounts, ensuring exceptional service and satisfaction throughout the customer journey
- Collaborate with internal teams to develop strategies, provide feedback, and resolve customer challenges promptly and effectively
- Stay informed about industry trends, competitors, and market developments to adapt strategies and maintain competitive edge
Business Development Executive
Gemini Consulting and Services India Pvt Ltd
03.2019 - 09.2021
- Handling e-governance project
- Sales and Marketing
- (SAP, ERP, E-Governance s/w)
- Generate new clients and handle existing clients
- Project Implementing
- Tender Coordinator
- (Govt & Non Govt) Client handling
- Team Handling.(50)
- Handling all the projects for the North-East zone
- Billing section (Operation Section)
- Coordinating the Pre-sales
- Identity new business for both Government as well as Private Sector
Business Associate
Luminous Infoways Pvt Ltd
03.2016 - 02.2019
- Project coordination and interaction with the concerned officer to achieve the given target
- Timely delivery & closure of projects as per client specifications and requirements
- Updating data as & when required & periodic reporting on content updating status
- Providing technical support to the Client(s) as and when required
- Timely reporting on the necessary and important information
- Handling the helpdesk through telephone/mobile & email
- Taking complete ownership of the tasks assigned to me
Education
MBA - Marketing Management
Narsee Monjee Institute of Management Studies
01.2023
B. Tech - Electronics & Communication Engineering
Gandhi Institute for Technological Advancement (GITA)
01.2014
Diploma -
U.G.M.I.T
01.2010
10th Standard -
Angeswarpara High School
01.2007
Skills
- Business Development
- Sales-Operations
- Client Handling
- Presales-Tender
- Relationship Management
- Sales Expertise
- Time Management
- Problem-Solving
- Team contribution
Projectsandseminars
- Minor Project on FM –STATION (Transmitting up to 3 km)
- Major project on PREPAID ENERGY METER BASED ON MOBILE RECHARGING.
- Presented a seminar on 'HAM RADIO'
Personalcompetencies
- Ability to work in a fast-paced environment to set deadlines.
- Excellent oral and written correspondence with exceptional attention to detail.
- Highly organized with a creative flair for project work.
- Enthusiastic self-starter who contributes well to the team.
Hobbies and Interests
- Plantation of Tree
- Public service
- Making testy food
Training
- Skill Development Training Programme (IT Skill & Soft Skill) conducted by the Government of Orissa
- Industrial visit to RTTC, B.S.N.L, Bhubaneswar
- PCB Design under ELECTRONICS FOR YOU, NEW DELHI
Languages
ODIYA
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Disclaimer
I at this moment declare that all the above-furnished information is true to my knowledge.
Timeline
Account Manager
Gemini Consulting and Services India Pvt Ltd
10.2021 - Current
Business Development Executive
Gemini Consulting and Services India Pvt Ltd
03.2019 - 09.2021
Business Associate
Luminous Infoways Pvt Ltd
03.2016 - 02.2019
B. Tech - Electronics & Communication Engineering
Gandhi Institute for Technological Advancement (GITA)
Diploma -
U.G.M.I.T
10th Standard -
Angeswarpara High School
MBA - Marketing Management
Narsee Monjee Institute of Management Studies
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