Chandan Kumar Mishra
Project/Program/Delivery Manager
BENGALURU
Summary
Experienced Project Manager with top-notch implementation offering 16+ years of project management abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-versed in planning and deployment, handling cross functional teams, technical problem-solving, customer focus, billing engines for Telecom Value-added services, SDP solutions, and automation through shell scripting.
Overview
16
16
years of professional experience
Work History
Senior Project/QA Manager
Tecnotree Convergence Private Limited
11.2022 - Current
- Digital BSS/OSS transformation project for stc Kuwait
- Mentored junior project managers and QA team members to enhance their skills and career growth.
- Monitored project progress, UAT progress, identified risks and implemented corrective measures to acquire success.
- Updated customers and senior leaders on progress and roadblocks.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
Project Manager
Onmobile Global Ltd.
01.2022 - 10.2022
- Manage and oversee the day-to-day activities of the project team, including resource allocation, task assignments, UAT progress, and progress tracking
- Ensure that all stakeholders are informed about project status, issues, and risks, and maintain open lines of communication with customers, vendors, and team members
- Ensure that all project deliverables meet the established quality standards and customer requirements
- Provide leadership and direction to team members, and foster a positive team culture that encourages collaboration, innovation, and continuous improvement.
Program Manager
Onmobile Global Limited
01.2018 - 01.2022
- Conduct requirements gathering process to gain an understanding of the client's needs
- Prepare a high-level end-to-end (E2E) sequence flow diagram and statement of work (SOW)
- Articulate the design details, including key architectural decisions, component impacts, interface list, interface messages, and error handling scenarios
- Analyze and review logs periodically to identify potential issues and proactively develop solutions
- Integrate and deploy digital products (on-net, off-net) and telecom billing solutions
- Use Jira to track tasks, features, and change requests raised across teams
- Developed shell scripts for automating various reports, resulting in a 20% boost in revenue through proactive monitoring.
Delivery Manager, Client Facing Unit (Product & Operations)
Onmobile Global Limited
01.2015 - 01.2018
- Identify pain points in current business and system processes and collaborate with the development team to conduct a feasibility study
- Deploy and launch of VAS Applications (Digital and legacy) and RBT Projects for telecommunications operators in India and the Middle East
- Develop and automate various day-to-day operational tasks using shell scripting to decrease turnaround time (TAT) and downtimes
- Manage Change and Release management, Task planners, hold regular meetings, and follow-up with team members and other stakeholders
- Create workflows for VAS applications using Visio.
Associate Manager, Project Delivery & Operations
Onmobile Global Ltd.
01.2013 - 01.2015
- Support, maintain and enhance all test case automation related activities during iterative development, system testing, and regression testing
- Collaborating with the business & engineering teams to implement corrective actions
- Design, create and execute automation scripts
- Expertise in the use of SDLC & PMLC Methodologies and tools
- Expertise working with Scrum team in the implementation of Agile Methodologies in projects
- SOP & MOP creation for all new projects and existing Production enhancement
- Regularly analyze and review logs to determine if problems are imminent and get the solutions developed proactively.
Team Lead, Application Support
Onmobile Global Limited
01.2011 - 01.2013
- Debugging and troubleshooting of issues about big data and analytics solutions deployed in the public cloud and on-premise environments
- Planning and assisting with new product releases and events
- Automating operations tasks by using shell script and reducing the operations efforts
- Create and maintain test plans, cases, scenarios/scripts, in compliance with defined QA standards and methodologies
- Responsible to manage and apply the changes in Database, Tomcat, Nginx, Cluster services, and applications deployed in multiple client data centers.
Operation Engineer
Onmobile Global Ltd.
01.2008 - 01.2011
- Primary support for all production application issues
- Establish and configure testing environments for executing test cases and scenarios
- Technical analysis and troubleshooting of network, servers, and applications
- Deployment of product releases, testing the product features, bug fixing, and troubleshooting issues
- Database optimization, replication setup, database backup.
Education
B.E - Information Technology
S.J.C Institute of Technology
Bengaluru, India 04.2001 -
Skills
Courses Certifications
- Agile Scrum Fundamentals
- AWS Essential
- Apache Kafka for Beginners - Learn Kafka by Hands-On
- Oracle Cloud Infrastructure Foundations
- Scrum Fundamentals Certified (SFC)
Projects
- Working on Digital BSS/OSS Transformation for stc Kuwait and managing QA team for manual testing of the entire digital suite
- Telecom Value-added service Billing engine Solution, workflow & Integration, Improve transaction management for Telecom VAS, Solution owner of billing engine aggregator & SDP Implemented business logic for customer billing lifecycle & product catalog management Enabled various types of billing & revenue report generation
- Actively involved in release management on Tbed & production 60 Months, Digital Portal Solution & Integration, Integrate Challenge Arena, RBT, Contest & games on PWA, Android and iOS App/SDK and promote via digital partners to boost subscriber base, Integrate on-net & off-net flow for portals Integrate SDK with Operator's Parent app & 3rd Party
- Conduct end-to-end testing before client delivery Debug & troubleshoot application issues Integrate Clevertap & create Dynamic links via Firebase console for app promotions
Timeline
Senior Project/QA Manager
Tecnotree Convergence Private Limited
11.2022 - Current
Project Manager
Onmobile Global Ltd.
01.2022 - 10.2022
Program Manager
Onmobile Global Limited
01.2018 - 01.2022
Delivery Manager, Client Facing Unit (Product & Operations)
Onmobile Global Limited
01.2015 - 01.2018
Associate Manager, Project Delivery & Operations
Onmobile Global Ltd.
01.2013 - 01.2015
Team Lead, Application Support
Onmobile Global Limited
01.2011 - 01.2013
Operation Engineer
Onmobile Global Ltd.
01.2008 - 01.2011
B.E - Information Technology
S.J.C Institute of Technology
04.2001 -
Similar Profiles
Linta MaryLinta Mary
Software Development Manager at TecnotreeSoftware Development Manager at Tecnotree
Goutham Raj PGoutham Raj P
Senior Integration Engineer at Tecnotree Convergence LTDSenior Integration Engineer at Tecnotree Convergence LTD
Arjun MArjun M
Senior DevOps Engineer at Tecnotree ConvergenceSenior DevOps Engineer at Tecnotree Convergence