CHANDAN MANDAL
Mumbai
Summary
Dynamic Sales Specialist with a proven track record in driving growth and fostering lasting client relationships. Skilled at managing a diverse portfolio of over 1,000 accounts, crafting tailored solutions, and leading cross-functional collaborations to exceed targets. Passionate about delivering results, mentoring teams, and adapting strategies to meet evolving market needs.
Overview
6
6
years of professional experience
Work History
SALES SPECIALIST
NEWFOLD DIGITAL
01.2022 - Current
- Consistently exceeded sales quotas, generating over $170,000 in annual revenue
- Managed a portfolio of over 1,000 client accounts across specific geographic regions, maintaining a 30-35% retention rate through proactive engagement and risk assessment
- Developed and executed customer engagement plans in collaboration with sales and technical teams to fulfil projects based on Linux OS
- Served as a primary customer advocate, gathering feedback to influence product improvements and documentation updates
- Built and improved internal processes while maintaining timely project delivery through Salesforce optimization and data-driven decision-making
- Mentored team members in technical product knowledge and customer engagement strategies, fostering a collaborative environment
- Demonstrated expertise in Salesforce CRM by creating custom reports, dashboards, and automation workflows to streamline customer lifecycle management and improve team efficiency
SR. ADVISOR
CONCENTRIX DAKSH SERVICES, INDIA
05.2019 - 01.2022
- Guided IT managers and business leaders through complex technology selection and implementation processes, focusing on cloud computing and infrastructure solutions
- Coordinated cross-functional projects between technical teams and business stakeholders across various industries
- Managed end-to-end customer onboarding processes for IT and infrastructure solutions, ensuring smooth transition and adoption
- Developed expertise in cloud computing, networking, and IT infrastructure while managing PAN-India B2B accounts
Education
Advertising & Marketing -
Intermediate -
Matriculation -
Skills
- Account Management
- Sales strategy
- Client retention
- Leadership and mentorship
- Customer Success Management
- Customer onboarding
Timeline
SALES SPECIALIST - NEWFOLD DIGITAL
01.2022 - Current
SR. ADVISOR - CONCENTRIX DAKSH SERVICES, INDIA
05.2019 - 01.2022
KES Shroff College of Commerce and Arts - Advertising & Marketing,
Bal Bharti College of Commerce - Intermediate,
The Saraswati Vidyalaya - Matriculation,
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