MS Office,MS Excel
CHANDAN MANDAL
Restaurant Manager
New Delhi
Summary
Well-trained Assistant Restaurant Manager promoting 7 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
7
7
years of professional experience
1
1
Language
Work History
ASSISTANT RESTUARANT MANAGER
Toasted & Roasted PVT LTD
09.2023 - Current
- Assisted customer by answering questions and fulfilling requests
- Received and processed customer payments
- Resolved escalated customer disputes with special actions such as discounts
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Trained new employees and delegated daily tasks and responsibilities
- Limited portion size to use garnishes to control food costs
- Designed Beverage menu.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Established rapport with guests through personalized interactions that led to repeat business.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Participated in local community events representing the restaurant brand positively leading to increased visibility within the area.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Designed and implemented strategies to reduce costs and waste.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Developed and implemented strategies to improve revenue and profitability.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Created and maintained detailed financial records and reports to inform future strategies.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Oversaw food preparation and monitored safety protocols.
ASSISTANT RESTUARANT MANAGER (coffee master)
Altogether Experimental cafe -New Delhi, In
10.2021 - 09.2023
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Processed both cash and card purchase and returns.
Shift Supervisor
Bluetokai Coffee Roaster -New Delhi, India
08.2019 - 09.2021
- Enforced company policy and regulations with employees
- Followed SOP for all beverage quality and service
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed store opening and closing procedures and balanced tills
- Resolved customer complaints involving food or beverage quality and service.
Barista, Coffee Master
Starbucks limited New Delhi, India
06.2017 - 07.2019
- Routine tasks
- Beverage making, floor handling, service, barista training
- Inspected floor display, noted missing items, and immediately replenished merchandise
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards
- Collaborated with store management to align with objectives and provide quality produce
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Arts - undefined
Delhi University -New Delhi
Commerce, Senior Secondary - undefined
NIOS- New Delhi
Matriculation - undefined
CBSE- New Delhi
Skills
Teamwork and collaborationManagementQuality controlStrong communicationEmployee schedulingMerchandisingEspresso machine operationTouch-screen point of saleVendor contract managementInventory managementSafe food handlingKitchen equipment operation and maintenanceWorkflow planning
Interpersonal and written communication
Food and beverage knowledge
Inventory Control
Schedule Coordination
Shift Management
Training and mentoring
Food Safety Compliance
Menu Planning
Performance Improvement
Performance Evaluations
Opening and closing procedures
Customer Assistance
Restaurant Operations
Employee Scheduling
POS system knowledge
Scheduling and labor control
Staff Supervision
Quality Control
Relationship Building
Expense Tracking
Kitchen staff coordination
Employee Supervision
Money Handling
Event Coordination
Teamwork and Collaboration
Payroll Administration
Employee Performance Evaluations
Team Collaboration
Training and Onboarding
Profitability Optimization
Problem-Solving
Building Maintenance
Recipes and menu planning
Customer Service
Managing Deliveries
Goal Setting
Customer Retention
Adaptability and Flexibility
Scheduling Staff
Service Delivery Management
Self Motivation
Decision-Making
Contract Negotiation
Interpersonal Communication
Managing Reservations and Large Parties
Continuous Improvement
Organizational Skills
Effective Communication
Cost controls
Personal Information
- Father's Name: Parimal Mandal
- Date of Birth: 05/27/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Software
Timeline
ASSISTANT RESTUARANT MANAGER
Toasted & Roasted PVT LTD
09.2023 - Current
ASSISTANT RESTUARANT MANAGER (coffee master)
Altogether Experimental cafe -New Delhi, In
10.2021 - 09.2023
Shift Supervisor
Bluetokai Coffee Roaster -New Delhi, India
08.2019 - 09.2021
Barista, Coffee Master
Starbucks limited New Delhi, India
06.2017 - 07.2019
Bachelor of Arts - undefined
Delhi University -New Delhi
Commerce, Senior Secondary - undefined
NIOS- New Delhi
Matriculation - undefined
CBSE- New Delhi