Summary
Overview
Work History
Education
Skills
Languages
Websites
Personal Information
Timeline
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Chandan Mukherjee

Chandan Mukherjee

Berhampur

Summary

Results-driven professional with extensive experience in fraud investigation and customer service, dedicated to exceeding targets and enhancing customer experiences. Proven expertise in Fin-crime support for banking, insurance, and e-commerce sectors. Strong strategic thinker with a deep understanding of fraud patterns and financial markets, consistently achieving KPIs through proactive outreach. Committed to fostering long-term partnerships while contributing to trust and safety initiatives within dynamic team environments.

Overview

3
3
years of professional experience

Work History

Fin-crime Analyst

Revolut Technologies
Bengaluru
12.2024 - Current
  • Investigated cases with substantial fraud potential, applying expertise in payment systems and KYC to avert and detect fraudulent transactions
  • Evaluated and acted on the cases according to AML/CTF requirements that prevent financial crimes and fulfill the compliance requirements
  • Analyzed patterns of fraud and suspicious activity in financial transactions to identify emerging threats and proactively protect company assets and customer funds while successfully blocking off unauthorized push payments (APP) and mitigating risks of account takeovers (ATO), minimizing risks both to customers and the organization by performing KYC due diligence
  • Engaged with customers through chat and phone to resolve issues, provide fraud prevention advice, and offer excellent customer service, maintaining a high level of satisfaction
  • Consistently met and exceeded KPIs, demonstrating strong attention to detail and commitment to quality and efficiency in fraud detection and prevention activities

Business Development Officer

Life Insurance Corporation Of India
Nabarangpur
07.2023 - 09.2024
  • Directed a team of 20 insurance agents, overseeing recruitment, training, and performance management
  • Set ambitious sales targets and KPIs, regularly monitoring performance and adjusting strategies as needed
  • Built and maintained strong relationships with key clients, including individuals, families, and businesses
  • Analyzed sales data and performance metrics to evaluate team and individual performance
  • Prepared comprehensive reports and presentations for senior management, highlighting achievements, challenges, and actionable insights
  • Utilized CRM systems and tools to track sales activities, manage client interactions, and forecast revenue projections

Fraud investigation and prevention associate

Ttec India Customer Solutions Pvt. Ltd.
Ahmedabad
04.2022 - 07.2023
  • As a Fraud Prevention and investigation Associate, I specialized in mitigating risks and protecting against fraudulent activities across multiple domains, including account takeovers, high-risk bidding and selling, and seller risk management, and while doing so overachieved every metric and KPI
  • Handled over 15,000 cases in 5 different queues like ATO(Account takeover), SRM(seller risk management), and NSR(new seller registration) which are related to fraud
  • Proactively monitored and identified suspicious activities related to high-risk potential first-party frauds performing primary and advanced KYC operations
  • Utilized advanced detection tools and techniques to identify unauthorized access attempts
  • Implemented security measures and protocols to prevent account breaches and protect user information on e-commerce sites

Education

B.Sc.(hons) - Geology

Khallikote Autonomous College
Berhampur, India
08.2021

+2 - science

khallikote Junior college
berhampur, India
07.2018

10th -

Saraswati Sishu Vidya mandir
Berhampur, India
05.2014

Skills

  • Analytics and Reporting
  • Customer Relationship Management
  • Fraud Prevention & Investigations
  • AML & CTF Compliance
  • KYC Operations
  • Risk-Based Investigations
  • MS office
  • Fraud analysis
  • Customer service
  • Payment systems
  • Risk assessment
  • KYC compliance

Languages

  • English
  • Hindi
  • Odia

Personal Information

  • Date of Birth: 12/12/98
  • Nationality: Indian

Timeline

Fin-crime Analyst

Revolut Technologies
12.2024 - Current

Business Development Officer

Life Insurance Corporation Of India
07.2023 - 09.2024

Fraud investigation and prevention associate

Ttec India Customer Solutions Pvt. Ltd.
04.2022 - 07.2023

B.Sc.(hons) - Geology

Khallikote Autonomous College

+2 - science

khallikote Junior college

10th -

Saraswati Sishu Vidya mandir

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Chandan Mukherjee