Chandan Pal

To work in a responsible and challenging environment with a scope of continuous learning, to be part of a team that seeks excellence and diligently works towards achieving the organizational goals.

• Dealers & Distributors stock damage clearance thru service team.
• Maximize Customer's satisfaction with minimize escalations.
• Authorized Service Centre built up to provide service in each pin codes area.
• Leaders develop.
• Revenue generation thru AMC collection and Sale of spares
• Co-ordinate with Service Commercial for any kind of commercial issue
• Adequate spares arrangement thru coordination with supply chain
• Sales & Service joint field visit
• KPI follows up as daily basis to maintain top position.
• Monthly service budget follow up and delivery on time.

• Working in M/S. EUREKA FORBES LTD as a State Service head for Consumer Division at Raipur, Chhattisgarh from 09/2013~04/2017
• Kolkata from 05/2017~09/2018 As a Senior Service Supervisor
• Bhubaneswar 10/2018 to 03/2022 as a Consumer service head for Odisha & North East
• Rourkela 04/2022 to present as Area Service Head for western Odisha (Looking after 4 Divisions)
• Leading 17 districts of western Odisha thru 34 Service Partners which operated by 6 Leaders

• Two Promotions in grade and One promotion in position within last 10.6 years
• Achieving National award (SMART) back to back last 5 years for Best service KPI delivery
• Updated 3 field leaders to State Service Head

• An associate employee of M/s. Godrej & Boyce Mfg. Co. Ltd (Third party Pay Role). As a Service Executive from 03/2010 to 08/2013 for West Bengal, Sikkim, Odisha
• In Videocon Industry Ltd from 04/2007 to 01/2010 in Tekcare India Pvt Ltd as an area service in-charge for 5 districts of West Bengal
• In Onida from 04/2004 to 03/2007 in Adonis Electronics Pvt Ltd as service group leader for Onida & IGO CTV, LCD, PLUSMA TV
• Field Service Engineer From 1998 to 2003 in LG Electronics Pvt Ltd (Under Service Franchisee)

9.08 Lacks P.A(Additional Incentive 3.2 Lakhs, + Additional House Rent 96K/-)