CHANDAN RAI
Security Professional
Pune,Maharashtra
Summary
Dedicated Security Professional with extensive experience in crisis management and risk assessment across the APAC and EMEA regions. I am passionate about leveraging advanced security technologies and operational protocols to enhance safety and response systems. Committed to fostering a secure environment and supporting emergency response initiatives, I seek to contribute my expertise in overseeing operations and training personnel to ensure the effectiveness and resilience of security measures.
Overview
1824
1824
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Protective Services Analyst
Accenture
Pune
04.202 - Current
- Geopolitical Analysis.
- Life and Safety Calls handling.
- Risk Assessment.
- Crisis Management.
- Access Control.
- Alarm Monitoring.
- Mass Notification Travel Safety.
- Monitoring and operating security systems, including access control, CCTV, environmental monitoring, and mass notification systems.
- Responding promptly to alarms, phone calls, and environmental alerts, initiating appropriate actions as needed.
- Notifying, assisting, and directing external emergency personnel, and internal resources during incidents.
- Dispatching security officers and law enforcement personnel for alarm responses and emergency situations.
- Executing communication protocols across the APAC region with employees, site security leads, and safety staff.
- Managing information flow during incidents, ensuring accurate and timely communication.
- Maintaining operational logs and conducting daily shift checklists, handover reports, and incident reports.
- Ensuring all communications, including emails and phone interactions, are conducted courteously, professionally, and confidentially.
- Collaborating with Accenture's Corporate Security and executive protection leads on incident detection and management.
- Entering complete and accurate information into the incident management system to ensure effective tracking and response.
- Utilizing standard operating procedures to manage global incidents effectively.
- Monitoring the safety and security of company staff during travel, ensuring their well-being.
- Maintaining awareness of global events and alerts affecting company facilities and employees.
- Initiating mass communication notifications as required during critical events.
- Informing leadership of events impacting business operations and employee safety.
- Ensuring the proper handling of highly confidential information in all security operations.
- Performing other security and safety-related duties as assigned by supervisors.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
Senior SOC Officer
Men in Black Global Protection Services
India
09.2023 - 04.2024
- Oversee security operations across APAC and EMEA regions, ensuring comprehensive safety protocols.
- Operate and manage security systems, including access control, CCTV, and mass notification systems.
- Respond swiftly to alarms, initiating necessary actions to mitigate potential threats.
- Notify and assist emergency personnel while directing internal resources during incidents.
- Dispatch security personnel or law enforcement for urgent emergencies to ensure timely response.
- Maintain detailed logs, reports, and conduct thorough shift checklists for accountability.
- Monitor global events impacting company facilities and staff, providing timely updates.
- Initiate mass communications and promptly notify leadership of incidents affecting operations.
Security Executive [Pre-Opening]
Avani Hotels and Resorts
Maldives
01.2023 - 08.2023
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised a team of 10 security personnel during the shift.
- Submit comprehensive daily log reports to Security Management, ensuring accurate documentation of security operations.
- Perform all responsibilities typical of Security Team Leaders while executing additional tasks as directed by the Security Manager.
- Assist the Security Manager and Assistant Security Manager in directing and supervising security personnel in implementing safety and security procedures.
- Contribute to the development and enhancement of safety and security measures to protect property and personnel.
- Take initiative in decision-making, promptly alerting or informing relevant executives as situations arise.
- Collaborate with Housekeeping, Front Office, and Engineering teams to facilitate guest room access when required.
Physical Security Consultant
Silicon Valley Bank
Manyata Embassy Tech Park
12.2018 - 12.2022
- Oversee and coordinate all aspects of security shift operations to ensure optimal safety and efficiency.
- Prepare various reports, including incident reports, observation reports, command center reports, and audits (weekly and monthly), to support functional operations.
- Conduct thorough security investigations and compile detailed incident reports for documentation and analysis.
- Monitor the movement of materials and manage the inventory of lost and found items to ensure accountability.
- Serve as the primary coordinator for shipments received and dispatched, ensuring proper documentation and security protocols are followed.
- Manage transportation logistics and provide VIP escort services, ensuring safe and secure transit.
- Document incidents and crimes, including filing theft, loss, and damage reports, as well as maintaining electronic security logs.
- Monitor and manage the fire alarm system to ensure prompt response to any alerts.
- Print badges and grant access as assigned, ensuring proper identification and security clearance.
- Facilitate the clearance of access for departing employees, ensuring compliance with security protocols.
- Generate and maintain access log reports to track personnel movement and security compliance.
- Actively monitor and respond to critical alarms from access control systems and CCTV to maintain a secure environment.
- Provide high-level service to local and remote client sites and staff, emphasizing the security and safety of personnel, assets, and information.
Command Center Supervisor
ITC Green center
Bangalore
04.2018 - 12.2018
- Enhanced overall security by diligently monitoring CCTV systems and reporting suspicious activities.
- Collaborated with other departments to address any safety concerns or potential threats in a timely manner.
- Mitigated risk of workplace accidents through thorough inspection of facilities, identifying potential hazards, and recommending corrective actions.
- Safeguarded valuable assets through vigilant observation of inventory storage locations, identifying possible risks for theft or damage.
- Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
- Coordinated evacuation efforts during emergencies, ensuring the orderly exit of all occupants while maintaining constant communication with first responders.
- Protected staff wellbeing by responding swiftly to medical emergencies, administering first aid as needed while awaiting professional assistance.
- Monitored employee activities, confirming compliance with security regulations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Service Associate - Security
Shangri-La Hotels and Resorts
Bangalore
03.2016 - 03.2018
- Assisted in emergency situations, providing first aid and coordinating with local authorities when necessary.
- Conducted thorough investigations into reported incidents, taking appropriate action to resolve issues effectively.
- Enhanced hotel security by conducting regular patrols and monitoring surveillance cameras.
- Participated in regular training sessions on topics such as fire safety regulations, CPR certification updates, and changes in hotel security policies to stay current on best practices.
- Assisted guests with safety concerns, providing prompt solutions to ensure their comfort and satisfaction.
- Liaised with law enforcement agencies during emergencies or criminal investigations, ensuring seamless coordination between hotel staff and external resources.
- Supported special events held at the hotel, overseeing crowd control measures and coordinating with event organizers on security logistics.
- Increased overall guest safety by performing regular inspections of hotel facilities for potential hazards or vulnerabilities.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Loss Prevention Agent
The Ritz-Carlton Hotel Company, L.L.C.
Bangalore
04.2015 - 03.2016
- Minimized property loss by conducting thorough investigations of reported thefts and other security breaches.
- Safeguarded hotel assets by regularly inspecting property perimeters, parking lots, and public areas for signs of trespass or damage.
- Cultivated positive relationships with hotel staff through regular communication, fostering an atmosphere of teamwork in ensuring guest safety.
- Responded swiftly to alarms or calls for assistance, ensuring prompt resolution to potential threats or disturbances.
- Provided exceptional customer service to guests while maintaining a vigilant watch for potential security risks.
- Mitigated disputes between guests or visitors, ensuring peaceful resolutions that upheld the reputation of the hotel.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Loss Prevention Agent
Jubilant Biosys Limited
Bangalore
04.2014 - 04.2015
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Bachelor of Arts -
Glocal University - Saharanpur Uttar Pradesh
Uttar Pradesh 06.2017 - 05.2020
High School Diploma -
Tadong Senior Secondary School
Sikkim 04.2012 - 05.2014
High School Diploma -
Holy Cross School
Sikkim 04.1999 - 05.2010
Skills
Risk Assessment and Management Adaptability and FlexibilityEthical Judgment and IntegrityCultural CompetenceSituational AwarenessInterpersonal SkillsRisk Assessment and Management
Locations
Pune
Languages
English
Hindi
Nepali
Bilingual or Proficient (C2)
Kannada
Upper intermediate (B2)
Certification
Certified Security Associate®️
Timeline
Certified Security Associate®️
12-2023
Senior SOC Officer
Men in Black Global Protection Services
09.2023 - 04.2024
Security Executive [Pre-Opening]
Avani Hotels and Resorts
01.2023 - 08.2023
Physical Security Consultant
Silicon Valley Bank
12.2018 - 12.2022
Command Center Supervisor
ITC Green center
04.2018 - 12.2018
Bachelor of Arts -
Glocal University - Saharanpur Uttar Pradesh
06.2017 - 05.2020
Service Associate - Security
Shangri-La Hotels and Resorts
03.2016 - 03.2018
Loss Prevention Agent
The Ritz-Carlton Hotel Company, L.L.C.
04.2015 - 03.2016
Loss Prevention Agent
Jubilant Biosys Limited
04.2014 - 04.2015
High School Diploma -
Tadong Senior Secondary School
04.2012 - 05.2014
High School Diploma -
Holy Cross School
04.1999 - 05.2010
Protective Services Analyst
Accenture
04.202 - Current