Chandan S

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Team Check-Ins Conduct brief morning meetings to align on daily goals and address any immediate concerns.
• Task Delegation Assign tasks based on team members’ strengths and project needs, ensuring clarity on expectations and deadlines.
• Performance Monitoring Track team performance and progress on projects, providing support where needed to keep things on track.

For banking client Proctor, I have delivered technical support by helping users with ServiceNow-related issues and resolved complex problems involving incidents, changes, and requests.

Reduced ticket resolution time by 25% through process optimization and improved troubleshooting techniques.

Worked on domain account creation for the different teams for client - Proctor.

Provided hardware support to different users with issues pertaining to printers, scanners, etc.

Participated in continuous improvement by generating suggestions.

Engaged in problem solving & Activities to support teamwork.

Actively listened to customers' requests & issues , analyzed and provided accurate resolution.

Worked with customers to understand needs and provide excellent service.