Chandan Sharma
Jamshedpur
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
17
17
years of professional experience
Work History
Senior Store Manager
Giva
02.2024 - Current
- Supervised employees to enhance store operations, drive customer retention, and foster positive brand experiences.
- Engaged with key account contacts, addressed complex customer needs, and collaborated with partners to increase sales among valued customers.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Supported recruitment, hiring, and training processes to build a skilled team.
Retail Store Manager
Bluestone Jewellery Lifestyle
01.2022 - 01.2024
- Trained staff on exceptional customer service practices and conflict resolution techniques, enhancing customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Organized and maintained store operations, including inventory purchasing and layout management.
- Managed store organization, maintenance, and purchasing functions.
- Strategically merchandised store displays to enhance visual appeal and improve customer engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Set up new store operations by organizing layout and stocking inventory.
Retail Store Manager
CaratLane
10.2018 - 12.2021
- Spearheaded community outreach events and partnerships to raise brand awareness and foster positive relationships within the local area.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Maintained clean and organized store appearance, enhancing overall shopping experience for customers.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Collaborated with upper management to develop and implement strategic plans for store growth and expansion.
Senior Sales Associate
Tanishq Jewellery
01.2013 - 10.2018
- Negotiated client contracts that aligned needs of both parties and improved company profitability.
- Conducted storewide audits to verify inventory accuracy and pinpoint areas for stock management enhancement.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Redesigned visual merchandising displays by strategically arranging products, increasing customer engagement in the store.
Customer Care Executive
Tata Business Support Service Limited
05.2009 - 12.2012
- Delivered high-quality service by strictly following company policies and procedures during interactions.
- Improved customer satisfaction by promptly and professionally resolving complex issues.
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to improve service processes.
Education
Bachelor of Commerce -
Co-Operative College
Jamshedpur, IndiaAnnual Secondary Examination -
Tiruldih Chandil
Jamshedpur, IndiaEntermediate -
Co-Operative College
Jamshedpur, IndiaSkills
Results-driven retail professional with over 16 years of overall experience, including 13 years in premium jewelry retail Proven expertise in driving sales growth, improving profitability, leading high-performing teams, customer relationship management, inventory control, visual merchandising, and store operations Successfully managed flagship stores for leading brands including GIVA, Bluestone, CaratLane, and Tanishq Passionate about building customer loyalty, developing talent, and consistently exceeding business targets
- Inventory management
- Visual merchandising
- Sales optimization
- Sales forecasting
Personal Information
Title: Retail Store Manager
Languages
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Senior Store Manager
Giva
02.2024 - Current
Retail Store Manager
Bluestone Jewellery Lifestyle
01.2022 - 01.2024
Retail Store Manager
CaratLane
10.2018 - 12.2021
Senior Sales Associate
Tanishq Jewellery
01.2013 - 10.2018
Customer Care Executive
Tata Business Support Service Limited
05.2009 - 12.2012
Bachelor of Commerce -
Co-Operative College
Annual Secondary Examination -
Tiruldih Chandil
Entermediate -
Co-Operative College