Chandan Singh
Housekeeping manager
Ranikhet
Summary
Dynamic Housekeeping Manager with 14 years of experience in hospitality sector. Worked with hotels and Holiday homes a proven track record, excelling in staff training and budget administration. Expert in quality assurance and problem-solving, I enhanced guest satisfaction through effective complaint resolution and team leadership, ensuring a consistently high standard of service delivery.
Overview
13
13
years of professional experience
Work History
Housekeeping Manager
City Stay Hotels
10.2024 - 04.2025
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
Assistant Housekeeping Manager
Holiday Homes BNBME
12.2021 - 01.2024
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
Housekeeping Supervisor
The Oberoi Group Of Hotels
10.2013 - 11.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Room Attendant
The Oberoi Group Of Hotels
12.2011 - 09.2013
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
Bachelor of Arts - Arts
Delhi University
Delhi, India 04.2001 -
Skills
Cleaning and sanitation
Ordering cleaning supplies
Complaints handling
Scheduling and planning
Staff evaluations
Budget administration
Expense tracking
Inter-department collaboration
Department coordination
Customer relationship management
Customer service-focused
Employee evaluations
Budgeting and financial management
Quality improvements
Training and mentoring
Team building
Quality assurance
Time management
Problem-solving
Teamwork and collaboration
Corrective action implementation
Multitasking Abilities
Team leadership
Problem-solving abilities
Inspection skills
Decision-making
Self motivation
singing and painting
whenever i get spare time love to do painting and singing.
Timeline
Housekeeping Manager
City Stay Hotels
10.2024 - 04.2025
Assistant Housekeeping Manager
Holiday Homes BNBME
12.2021 - 01.2024
Housekeeping Supervisor
The Oberoi Group Of Hotels
10.2013 - 11.2021
Housekeeping Room Attendant
The Oberoi Group Of Hotels
12.2011 - 09.2013
Bachelor of Arts - Arts
Delhi University
04.2001 -