Chandan Singh
Operations - SCM
Gurgaon
Summary
Strategic and results-driven supply chain leader with 10+ years of experience in logistics, operations, and process excellence. Proven ability to drive cost efficiencies, optimize supply chain networks, and enhance customer satisfaction. Adept at managing large-scale logistics operations, vendor relations, and digital transformation initiatives. Passionate about leveraging data-driven strategies to streamline operations and improve overall business performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager -Business Strategy & Operations Excellence
Busybees Logistics Solutions Pvt Ltd (Xpressbees)
06.2025 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deputy Manager -Strategic Account & Process Excellence
Busybees Logistics Solutions Pvt Ltd (Xpressbees)
05.2022 - 05.2025
- Spearheaded key customer accounts and optimized logistics workflows for enhanced efficiency.
- Led process improvements that increased operational performance and reduced overheads by X%.
- Conducted in-depth cost analysis, reducing supply chain expenses by X%.
- Managed cross-functional teams to enhance logistics execution and on-time delivery rates.
- Implemented digital automation tools, improving supply chain tracking and inventory accuracy.
Assistant Manager - Operations & Process
Busybees Logistics Solutions Pvt Ltd (Xpressbees)
04.2020 - 04.2022
- Optimized inventory management by implementing accurate forecasting methods and efficient ordering processes.
- Contributed to increased revenue generation through upselling strategies and effective promotional campaigns within the department.
- Spearheaded efforts toward continuous improvement within the department by incorporating feedback from employees at all levels.
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Strengthened cross-team communication, ensuring seamless operational efficiency.
Senior Executive - Strategic Key Account
Busybees Logistics Solutions Pvt Ltd (Xpressbees)
03.2019 - 04.2020
- Managed strategic key accounts, enhancing client retention and satisfaction.
- Designed and implemented best practices for superior customer service experiences.
- Increased revenue growth through targeted upselling initiatives.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
Assistant Manager Operation & Growth
Zipgo Technologies Pvt. Ltd.
10.2017 - 03.2019
- C2C Model Design & Execution - Developed a direct customer-to-customer supply chain model.
- Dispute CRM Implementation - Reduced dispute resolution times by 40% through digital CRM integration.
- Single AWB for Multiple SKUs - Introduced a streamlined inventory system, cutting costs by 30%.
- Seller fraud -Reduced by ~60% through FM images and dual scan at the seller's doorsteps.
- LM Allocation portal enhancement- Reduced 30% of allocation efforts.
Assistant Manager- Special Project
NuvoEx Logistics Pvt. Ltd.
01.2016 - 10.2017
- Managed multiple high-impact projects, ensuring on-time and within-budget delivery.
- Led a high-performing team, achieving significant operational enhancements.
- Identified opportunities for improvement in existing processes and implemented changes to optimize productivity.
- Delivered a high level of service to clients to maintain and extend relationships for future business opportunities.
Senior Key Account Executive
NuvoEx Logistics Pvt. Ltd.
09.2016 - 04.2017
- Delivered customized solutions for key clients, driving engagement and satisfaction.
- Strengthened account management strategies, contributing to increased sales revenue.
- Developed tailored solutions for clients, ensuring a personalized approach to account management.
- Collaborated with cross-functional teams to deliver exceptional customer service and address client needs.
Operations SCM (Entry Level)
Britannia Industries
06.2015 - 08.2016
- Monitored procurement, logistics, and order fulfillment to ensure compliance.
- Implemented process improvements, enhancing overall supply chain efficiency.
- Enhanced customer satisfaction by ensuring accurate order fulfillment and timely deliveries through diligent monitoring of orders and shipments.
Managing Director
Vital Knowledge of Computer Academy & Naukari Express
03.2014 - 03.2016
- Led educational initiatives providing free computer training to underprivileged students.
- Developed innovative strategies to improve education accessibility in remote regions.
Education
MBA - Operations Management
Institute of Management Technology (IMT CDL)
02.2024
Master of Science & Bachelor of Science - Chemistry (Hons)
C. M. Science College (LNMU)
03.2016
Skills
- Supply Chain & Logistics Management
- Process Optimization & Automation
- Strategic Business Planning
- Customer & Vendor Relationship Management
- Project & Program Management
- Data Analytics & Performance Metrics
- Cost Reduction & Resource Optimization
- Leadership & Cross-Functional Collaboration
- Operations management
- Decision-making capacity
- Team leadership
- Customer relations
- Negotiation
Websites
Certification
- PMP
- Six Sigma Green belt
- Six Sigma Black belt
- Blockchain Technology & Management
- Digital Analytics
- Business Analytics & Intelligence
- Email Marketing
Accomplishments
- Best Employee of the Quarter - Xpressbees
- Leader of the Year - Zipgo
- Employee of the Year - NuvoEx
- Represented Bihar in State-Level Cricket
Personal Information
- Title: Supply Chain & Operations Leader
- Date of Birth: 1991-10-19
Hobbies and Interests
- Cricket
- Traveling
- Reading
- Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Interests
Travelling
Cricket
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Manager -Business Strategy & Operations Excellence
Busybees Logistics Solutions Pvt Ltd (Xpressbees)
06.2025 - Current
Deputy Manager -Strategic Account & Process Excellence
Busybees Logistics Solutions Pvt Ltd (Xpressbees)
05.2022 - 05.2025
Assistant Manager - Operations & Process
Busybees Logistics Solutions Pvt Ltd (Xpressbees)
04.2020 - 04.2022
Senior Executive - Strategic Key Account
Busybees Logistics Solutions Pvt Ltd (Xpressbees)
03.2019 - 04.2020
Assistant Manager Operation & Growth
Zipgo Technologies Pvt. Ltd.
10.2017 - 03.2019
Senior Key Account Executive
NuvoEx Logistics Pvt. Ltd.
09.2016 - 04.2017
Assistant Manager- Special Project
NuvoEx Logistics Pvt. Ltd.
01.2016 - 10.2017
Operations SCM (Entry Level)
Britannia Industries
06.2015 - 08.2016
Managing Director
Vital Knowledge of Computer Academy & Naukari Express
03.2014 - 03.2016
MBA - Operations Management
Institute of Management Technology (IMT CDL)
Master of Science & Bachelor of Science - Chemistry (Hons)
C. M. Science College (LNMU)
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